Customer Service Representative

Customer Service Representative

Sallisaw, OK

Quick Snapshot

• Job Type: Full-time

• Pay: $14.00 per hour + Performance Bonuses

• Schedule: Monday through Friday Schedule

• Benefits: Medical, Dental, Vision, and 401(k) Match

About Harry Robinson Sallisaw Ford

Harry Robinson Sallisaw Ford is a trusted name built on family values, customer loyalty, and absolute transparency. We know that exceptional customer service starts with great employees, which is why we actively invest in our team through continuous training, professional development, and real opportunities for career growth. We provide a friendly, highly supportive team environment where every employee is valued. If you are looking for more than just a job and want to build a career with a dealership that respects its staff and customers, Harry Robinson Sallisaw Ford is the perfect place for you.

Job Description

Harry Robinson Sallisaw Ford is looking for a friendly, energetic, and organized Customer Service Representative (Service Concierge) to become the face of our award-winning service department. In this position, you will be the first smile our customers see, playing an important role in ensuring every guest receives a five-star experience from arrival to departure.

We are looking for someone who genuinely enjoys serving others and takes pride in delivering outstanding customer care. If you thrive in a fast-paced environment and want to grow within our dealership, we would love to meet you. Customer service, hospitality, or automotive experience is a plus, but we are happy to train the right person.

Job Type

• Full-time

Schedule

• Monday through Friday

• Structured day shift hours

Pay

• $14.00 per hour base rate.

• Performance bonus opportunities based on Ford Customer Satisfaction (NPS), Courtesy Transportation (Pickup and Delivery), and Mobile Service initiatives.

Work Requirements

• Tech Literacy: Comfortable using computers and learning dealership software platforms.

• Ability to commute to Sallisaw, OK.

• Professional appearance and a positive attitude.

Responsibilities

• Customer Welcome: Welcome every customer with a warm, friendly, and professional attitude as they enter the dealership.

• Communication and Scheduling: Answer incoming phone calls, handle online communications, and schedule service appointments accurately while gathering detailed information for our Service Advisors.

• Service Drive Support: Assist on the service drive by installing protective seat covers and floor mats, moving vehicles safely, and preparing vehicles for customer delivery.

• Transportation Coordination: Coordinate customer shuttle transportation and assist with future Courtesy Transportation (Pickup and Delivery) services.

• Lounge Maintenance: Maintain a clean, organized, and inviting reception area and customer lounge for our guests.

• Promotional Information: Provide clear information to customers regarding maintenance services, specials, and current dealership promotions.

• Administrative and Retention Support: Process customer payments, assist with general administrative duties, and participate in Ford customer retention initiatives and follow-up programs.

Qualifications

• Outstanding customer service and verbal communication skills.

• Strong organizational and multitasking abilities in a fast-paced setting.

• Dependable, self-motivated, and highly detail-oriented.

• Ability to work well within a collaborative team environment.

Why Join Harry Robinson Sallisaw Ford?

• Grow With Us: This position offers clear opportunities to grow within our service department, including advanced involvement with Ford customer experience programs.

• Performance Incentives: Earn extra compensation by directly impacting our customer satisfaction and mobile service metrics.

• Great Work Life Balance: Enjoy a stable, reliable weekday schedule with your weekends free.

Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• 401(k) Retirement Plan with Company Match

• Paid Vacation and Holidays

• Paid Ford Training and Professional Development

• Opportunities for Career Advancement

Equal Opportunity Employer Statement

Harry Robinson Sallisaw Ford is committed to providing equal employment opportunities to all employees and applicants for employment. We do not tolerate discrimination or harassment of any kind based on any protected characteristic as defined by federal, state, or local law.