Hotel Front Office Supervisor
Hilton Worldwide Holdings
Description The hotel front office supervisor oversees daily front desk operations, trains and leads staff, and ensures high guest satisfaction. Responsibilities • Staff Supervision: Manage front desk team schedules, assign daily tasks, and monitor staff performance.
• Guest Service & Resolution: Greet guests, manage check-ins and check-outs, and resolve escalated guest complaints.
• Operations & Training: Train new hires, enforce hotel standards, and coordinate with housekeeping and maintenance departments.
• Financial Duties: Reconcile cash drawers, audit shift reports, and verify billing accuracy. Qualifications • Education: High school diploma or equivalent; a hospitality management degree is preferred.
• Experience: 1 to 3 years of front desk or guest service experience, including prior leadership or supervisory training.
• Skills: Strong communication, problem-solving, organization, and proficiency in hotel Property Management Systems (PMS).
• Availability: Flexibility to work varied shifts, including weekends, nights, and holidays.
• Guest Service & Resolution: Greet guests, manage check-ins and check-outs, and resolve escalated guest complaints.
• Operations & Training: Train new hires, enforce hotel standards, and coordinate with housekeeping and maintenance departments.
• Financial Duties: Reconcile cash drawers, audit shift reports, and verify billing accuracy. Qualifications • Education: High school diploma or equivalent; a hospitality management degree is preferred.
• Experience: 1 to 3 years of front desk or guest service experience, including prior leadership or supervisory training.
• Skills: Strong communication, problem-solving, organization, and proficiency in hotel Property Management Systems (PMS).
• Availability: Flexibility to work varied shifts, including weekends, nights, and holidays.
Vacancy posted 2 days ago
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