Medical Director

Medical Director

Asheville, NC

About Hopscotch Primary Care

At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.

Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.

Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we'd like to meet you.

Join us on our mission to transform healthcare!

Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. The Hopscotch Care Team is responsible for delivering high-touch, high-quality care to patients, including coordination of care across different physicians and the broader healthcare continuum. Unique benefits of this position include:

• Dedicated MA and Clinical Documentation Specialist so that you can focus on the patient, not the paperwork.
• Longer appointment times, with preparation and charting time built in
• Smaller patient panels to allow for more customized care
• Average 15 patients per day
• Interdisciplinary care teams on site to support each patient's wellness needs
• AI software dictation support
• Competitive salary and bonus structure
• Generous Time Away From Work program
• Annual CME funding and dedicated days to use it
• NHSC loan repayment options
• Opportunities for advancement in a growing organization
• Organizational culture rooted in the values of: Patients first, team always; Make every moment count; Bring joy to the journey; Data, Insight, Action; and Rise to the challenge

Hopscotch also provides a generous benefits program to add to our total rewards offerings for our team members, including:

• Paid holidays + PTO
• Company sponsored medical, dental, and vision insurance for you + your family
• FREE short-term and long-term disability insurance
• FREE $100k life insurance policy
• 401k plan with 4% company match + no vesting period $720 - $1,000 added to employee Health Savings Account annually for eligible health plans
• Relocation and/or sign-on bonuses available

What you'll do

As the Medical Director, you will provide day-to-day leadership for the clinic teams and deliver high-quality care, an exceptional patient experience and a best-in-class culture, acting as a Champion of the Hopscotch Care Model and a Culture advocate for your team and your patients. Specifically, you will:

• Provide leadership, oversight and support for the team to drive day-to-day execution against critical priorities to enable high-quality care, a great patient experience, engagement across the team and a best-in-class culture
• Set the curve for Care team and across Care Centers through clear understanding and execution to deliver care in the Hopscotch care model, a commitment to results, quality and excellence and by executing against key workflows and processes to enable the model
• Management of Providers including ensuring all Providers complete administrative tasks and utilize indirect care hours appropriately, managing their panels and completing documentation
• Partner with the Care Center Manager to outperform against target metrics and outcomes, including patient experience, STARS/HEDIS, care coordination, utilization and cost of care, through collaboration and engagement of your clinical care team
• Provide high-quality patient care in the comprehensive and interdisciplinary care model of Hopscotch health to deliver best-in-class outcomes and results for your dedicated patient panel
• Provide direct oversight of your clinical care team, including Hopscotch Advanced Practitioner, Medical Assistant, Care Manager, Community Health Worker and others
• Support the Hopscotch mission and vision through your leadership around talent and culture, clinical innovation and compliance/best practices to enable success
• Represent Hopscotch Health in the community and provides community-based education, engagement, and participation in events such as health fairs/conferences

About you

You'll be a great fit for this position if you have 5+ years of post-Residency experience and have experience in managing teams. You must be Board Certified in Internal Medicine or Family Medicine, have an active, non-probationary North Carolina state medical license (or willingness to obtain), and be authorized to work in the US. An ideal candidate will also have:

• Familiarity with innovative clinical models, specifically those that serve high acuity members
• Experience with the Medicare population, including in-home care as well as documentation and compliance requirements
• Experience caring for "at-risk" panel of patients
• Experience using data and insights to drive action in a clinical setting
• Experience leading, teaching, and training others, in both formal and informal ways

You also have a proven track record demonstrating:

• High EQ and a collaborative and trust-driven working style to quickly build relationships, internally and externally, to enable our work and culture.
• Comfort with dynamic and sometimes ambiguous settings, showing the skill to bring a structured, proactive approach to prioritize and execute in a fast-paced, dynamic environment.
• Ability to learn quickly and leverage critical thinking and perseverance to take initiatives, solve problems, operate with autonomy and succeed in high-pressure situations.
• Willingness to act with courage, lean into conflict and foster the 'tough' conversations that need to happen to support our culture and success together
• A service orientation, demonstrating a patient centric mindset, going above and beyond for patient needs and creating a culture where your entire team does the same

From a cultural perspective, you are:

• Committed to excellence and bring a growth mindset to everything you do
• Patient- and mission-focused, with a passion for healthcare and service to the providers who deliver healthcare
• Agile, yet thoughtful and can work effectively in a fast-paced, dynamic environment
• Constantly seeking ways to simplify and improve how things are done, bringing a positive attitude to challenges
• Team-first and lead with humility, setting the tone for others to do the same
• Accountable, holding yourself and others to a high standard and seek to support and develop others
• Willing to roll up your sleeves, bringing a high work ethic and strong collaboration skills to work effectively with people of all backgrounds
• Concise and articulate, drive towards clarity and deliver on your commitments

At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.