Shelter Monitor, (1211) Harriet Tubman Women's Shelter

Description

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities.

Join us in Inspiring Hope and Building Futures.

JOB SUMMARY: The Shelter Monitor provides primary support to clients in shelter facilities in the Housing and Homeless Services (HHS) Department. The position monitors daily shelter activities; enforces program rules and regulations; performs electronic bed assignment and shelter intake process; conducts hourly facility rounds, and conducts pertinent log entries and incident reports. The position provides a safe and orderly environment, follows emergency preparedness planning and policies; deescalates client behavior as needed, and addresses all shelter guests, staff team members, community stakeholders, funders, and vendor partners in a professional, trauma-informed, and housing first approach. This position is covered by the McNamara-O’Hara Service Contract Act (SCA). Compensation and fringe benefits are provided in accordance with the applicable Department of Labor Wage Determination for the labor classification assigned to this position.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Ability to work collaboratively within a team made up of workers who have a variety of job responsibilities (e.g. administration, case management and security personnel).
• Performs the intake process for all clients and reports client behavior issues to the program manager or case management team.
• Provide appropriate referrals as necessary.
• Provides direction and crisis intervention to clients at the facility on an as needed basis.
• Assists in maintaining the cleanliness of the facility (sweeping, mopping, emptying trash, cleaning surfaces, etc.)
• Assists in maintaining clean dorm rooms throughout the day while occupied by female residents in the Work Program and female residents with approved reasonable accommodation requests who often have access to the dorm area 24 hours per day for changing of clothes or performing other personal tasks. This includes pulling and washing bed linens, as well as making sure mattresses and bed railing are clean and free of debris.
• Assists in maintaining safety of clients and staff (CPI de-escalation, contacting 911, incident reporting, etc.). Responsibilities vary based on availability of security at location.
• Enforces established rules and regulations, and mediate and resolve conflicts among residents.
• Makes log entries for assigned shift.
• Informs Supervisor and all appropriate staff of all potential or existing program concerns relating to client and facility safety / security. Documents information in log book or other designated record. Provides urgent reports via phone when necessary.
• Participates in the quality improvement (CQI) process to deliver best practice services.
• Enhances the client environment by creating a hospitable and customer-oriented facility.
• Assist in providing safe storage and access for clients’ self-administration of medication, as needed.
• Performs all other related duties as assigned.

Requirements

EDUCATION and EXPERIENCE:

• High School diploma or GED required.
• Six months experience in the human service or customer service field, preferably with persons who are homeless.
• Basic computer skills in MS Office Software, web browsing, and navigation of MS Windows platform; or a willingness to be trained on developing computer skills.

SKILLS and COMPETENCIES:

• Knowledge of principles and processes for providing customer service. Ability to establish and maintain cooperative working relationships.
• Ability to multitask and stay calm in a stressful environment. Document unusual incidents and client violations of program rules.

Benefits Package:

• Robust Professional development and training opportunities
• Medical, prescriptions, dental and vision insurance
• Retirement savings plan with company match
• Company-paid and supplemental life insurance
• Short Term/ Long Term disability
• Group Life Insurance and AD&D
• Other Volunteer Insurance Benefits
• Flexible spending accounts
• Paid vacation, sick and personal leave
• 11 paid holidays
• Tuition reimbursement
• Employee referral bonus program
• Parenting leave
• Pet’s Insurance
• Mileage reimbursements

Work Schedule: Thursday - Monday, 11:00 PM - 7:00 AM