Customer Service Representative

Job Description

Job Description

Description:

Hotstart designs, manufacturers, and sells innovative thermal management solutions for customers in a variety of industrial equipment markets. We have an opening for a Customer Service Representative to join our sales team in Spokane, WA. We are searching for a highly motivated candidate to provide timely and effective support to our customers.

Requirements:

Essential Duties and Responsibilities

· Answer phones and emails in a fast paced environment and help customers with product info, pricing, availability, new orders, order status and troubleshooting

· Follow-up with customers to ensure satisfaction

· Coordinate internally with engineering, production and quality assurance to assist customers

· Handle customer complaints and provide appropriate solutions and follow up to ensure resolution

· Support Market Managers by working closely on major accounts, assisting with new products and new sales opportunities

· Contribute to team effort by accepting additional customer and/or system related responsibilities as necessary

Required Knowledge, Skills, and Abilities:

· Strong communication skills – both written and verbal

· PC skills (including MS Word, Excel, and Outlook)

· Prior experience working within an ERP or CRM system is highly desirable

· Ability to effectively organize workload and prioritize

· Possess strong problem-solving skills

· Motivated to learn about all aspects of Hotstart products, applications, and markets

· Great attitude and lots of enthusiasm

Education/Experience:

· High school diploma or equivalent

· Customer Service background

· Knowledge of diesel engines/equipment/trucks, electricity, and mechanical aptitude is a plus

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Hotstart, Inc. is a world leading manufacturer of industrial heating and cooling thermal management equipment. Established in 1942 and ISO 9001:2015 certified, we have grown to over 200 employees in a modern manufacturing facility. The company provides a 100% owner-funded benefits package highlighted by premium free medical, dental, vision and life insurance, 401(k) with contribution matching and profit sharing, and educational assistance. Email resume to View email address on us.fitly.work ~ Drug-free/Hotstart is an EEO employer - M/F/Veteran/Disability.