Contact Center Agent I

Contact Center Agent I

The Contact Center Agent I will assume, but not be limited to, the following responsibilities:

• Answers member service calls in a professional and courteous manner.
• Provides information as requested on members' accounts or credit union products and services.
• Cross-sells credit union products and services to members as appropriate.
• Perform members' requests and conduct account maintenance.
• Assists members through the online banking related questions, features including troubleshooting.
• Performs telephone transfers, wire transfers, check orders, stop payments, address changes and opens new accounts.
• Processes member requests in a timely manner.
• Assist members with any Debit/VISA related questions.

The successful candidate will possess the following education, knowledge and skillsets:

• High school diploma, GED, or equivalent
• Two years of financial institution experience
• Excellent written and verbal communication, customer service and sales skills
• Personal computer proficiency with Microsoft Word and Excel
• Excellent critical thinking skills

Additional Information:

• Full Time, Mon-Sat, must be available and flexible with schedule

We provide competitive compensation and benefits package that includes:

• Medical, dental, and vision insurance
• Life insurance
• 401k Retirement Plan (matching contribution=5%, immediate vesting)
• Paid Time Off (PTO)
• Paid Holidays
• Educational Reimbursement

Actual compensation is determined based on experience, education, skills, internal equity, and other job-related factors.

EOE