DCO Tech

Description Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. The Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation. Key job responsibilities Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors Performing on-call duties and participating in scheduled maintenance and change management activities Contributing to documentation and process improvement initiatives based on your analysis of operational issues Helping to interview, train and onboard new team members Physical Requirements Lifting and moving material up to 40 pounds each Working in cramped and/or elevated locations Bending, lifting, stretching, and reaching Standing and walking for up to 8+ hours a day Ascending and descending ladders, stairs, and gangways safely and without limitation Essential Requirements Ability to travel to or commute between data center locations as needed Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational Travel frequency will vary based on business needs and operational status of assigned facility Day in the life Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution Show a strong aptitude for troubleshooting and problem solving Solve problems at their root and step back to understand the broader context Maintain service level agreements through the implementation of proactive issue detection and reporting Are biased to act in the absence of direction or support Improve effectiveness through process innovation Basic Qualifications Experience in computer networking Experience with computer hardware troubleshooting and repair Can lift and rack equipment up to 40 pounds Preferred Qualifications Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines Experience dealing effectively with customers during problem resolution and operating efficiently under pressure Experience managing work and priorities through a ticketing system Experience with cabling infrastructure best practices and methodologies Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment) Other information NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Benefits Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription), Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at Salary Range USA, MD, Frederick - $30.00 - $54.00 USD hourly USA, VA, Dulles - $30.00 - $54.00 USD hourly USA, VA, FREDERICKSBURG - $30.00 - $54.00 USD hourly USA, VA, Fredericksburg - $30.00 - $54.00 USD hourly USA, VA, Haymarket - $30.00 - $54.00 USD hourly USA, VA, Herndon - $30.00 - $54.00 USD hourly USA, VA, MANASSAS - $30.00 - $54.00 USD hourly USA, VA, Manassas - $30.00 - $54.00 USD hourly USA, VA, Sterling - $30.00 - $54.00 USD hourly Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr