Overnight Housekeeping and Guest Services Specialist

Job Description

Job Description

Albemarle Estate is looking for a full-time/ and or part-time Overnight Housekeeping & Guest Services Specialist for our boutique hotel.  Albemarle Estate is one of the most prestigious and architecturally significant residences in US history surrounded by vineyards and beautiful countryside with world-class accommodations and luxury service at Virginia's largest vineyard, Trump Winery. This position will consist of both housekeeping and guest services, with a primary focus on housekeeping. The purpose of this position is to ensure the cleanliness of rooms and public spaces, as well as an exceptional guest experience. .

Position Title: Overnight Housekeeping & Guest Services Specialist

Location: Albemarle Estate at Trump Winery in Charlottesville, VA - 15 minutes south of Charlottesville city limits, 20 minutes north of Scottsville,

Hours: Full-time and/or Part-time non-exempt, regularly scheduled up to 30 hours/week or 40 hours/week, Nights 10pm to 6am or 11 pm to 7 am, on-site, 8 hour shifts, to include weekends and some holidays

Wage: Starting pay is $18 - $21 per hour (based on experience) plus tips and gratuities

ESSENTIAL DUTIES:

• Deliver exceptional, personalized guest service by anticipating needs, accommodating special requests, welcoming and checking in guests, assisting with luggage, providing estate tours, and handling check-outs accurately and professionally.
• Maintain impeccable property standards through regular inspections and thorough cleaning of guest rooms, public areas, and back-of-house spaces, using approved equipment and supplies while managing inventory and restocking as needed.
• Support front desk and reservation operations by assisting with bookings, modifications, and cancellations in the property management system and responding to guest inquiries via phone and email regarding reservations, amenities, and activities.
• Coordinate closely with the maintenance team by identifying issues, logging repair needs, and ensuring timely resolution to uphold guest comfort and safety.
• Provide food and beverage service, including preparing basic menu items and serving alcoholic and non-alcoholic beverages in accordance with recipes, policies, and responsible service standards.
• Follow all cash handling, credit, and gift card procedures, adhere to safety, security, and emergency protocols, and assist with general office tasks or cross-coverage as needed.

REQUIREMENTS:

• Strong organizational skills with exceptional attention to detail, the ability to follow detailed instructions, manage time effectively, and work independently with minimal supervision while maintaining high performance standards.
• Excellent customer service, professional demeanor, and exceptional telephone communication skills.
• College degree or a minimum of two years of experience in hospitality, hotel operations, or a related field preferred.
• Physically able to meet job demands, including standing and walking for extended periods; pushing, pulling, bending, reaching, stooping, kneeling, crouching; lifting up to 50 pounds; working on uneven surfaces; climbing ladders; navigating stairs; and performing overhead dusting and twisting motions.

Excellent Benefits include:

• Employee medical premium paid 80%, dependents paid 40%
• 80% employer-paid premiums for dental and vision
• Basic Life at 25K and Voluntary Life, AD&D, and Accident plans are available
• Short Term Disability, employer-paid
• 26 days paid time off per year
• 401 (k) with up to 6% company match
• Generous employee discounts at Trump Winery, Trump Cidery, and Trump Hotels
• Other employee programs such as TicketsatWork, Red Wing Shoes Discounts, Shoes for Crews, Discount Gym Membership at Planet Fitness, employee referral program, monthly education opportunities, and so much more!
• Travel Discounts at Trump Hotels
• Other employee programs include TicketsatWork, Shoes for Crews, Red Wing Shoes, a Discount Gym Membership at Planet Fitness, an employee referral program, monthly educational opportunities, and more!

Trump Winery is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, protected veteran status, or other categories protected by federal, state, and local law.

Trump Winery participates in the E-Verify Program (Identity and Employment Eligibility Verification) and uses E-Verify to confirm work authorization. Candidates must be eligible to work in the United States.

Este Empleador participa en E-Verify (Verificación de Documentos de Identidad y Elegibilidad de Empleo).