Customer Success Transformation Architect

Customer Success Engineer: Delivery Transformation We are seeking a Customer Success Engineer (CSE) to lead the transformation of large‑scale enterprise delivery programs for strategic clients. This role is ideal for a hands‑on architecture and transformation leader who can blend technology, delivery operations, and customer success to modernize services at scale. What You Will Do Lead transformation initiatives across workforce greening, global/offshore delivery, and AI‑driven automation Partner with client executives, delivery leaders, and engineering teams to define and execute modernization roadmaps Architect people, process, and technology solutions that improve cost efficiency, scalability, and service quality Drive pilot initiatives through production deployment and scaled adoption Quantify and communicate value through productivity, quality, and experience metrics Transformation Focus Areas Greening & Workforce Optimization: tiered talent models, onboarding acceleration, career pathways, and knowledge standardization Offshoring & Global Delivery: hybrid delivery models, work decomposition, governance, quality gates, and secure operations AI & Automation: GenAI assistants, AIOps, RPA, self‑healing workflows, and analytics‑driven operations Core Skills & Experience: Cloud & Infrastructure Azure‑first architecture (hybrid cloud experience required) Infrastructure as Code (Terraform, Ansible) and container platforms (Docker, Kubernetes) Generative AI, AIOps, and automation strategy • RPA platforms (UiPath, Automation Anywhere, Power Automate) Virtual assistants, predictive analytics, self‑healing operations Data pipelines, observability, and dashboards (Power BI, Tableau) CI/CD pipelines, DevSecOps, API and microservices architectures ITIL‑based service management and ServiceNow transformation Qualifications 8+ years in solutions architecture, delivery transformation, customer success, or consulting roles Strong enterprise, client‑facing experience with complex delivery environments Proven ability to lead cross‑functional teams and executive stakeholders Experience delivering measurable outcomes in cost, quality, and customer experience Why This Role This role sits at the intersection of strategy and execution. You will shape how enterprise services are delivered, influence client roadmaps, and deploy modern platforms and operating models that scale. If you enjoy owning transformation from concept through impact, this role offers visibility, autonomy, and real business influence. #J-18808-Ljbffr Insight Global