PT Library Customer Adviser - Virtual Information Center

PT LIBRARY CUSTOMER ADVISER - 3 SOUTH DEPARTMENT / VIRTUAL INFORMATION CENTER

POSITION SUMMARY

The Library Customer Adviser provides direct customer service to the Library customers including circulation of materials, reference services, technology training/assistance, directional assistance and technology assistance to customers in person, but primarily by e‑mail, phone, chat, and other interactive platforms.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Answers a variety of general customer questions, in person, on the phone, via email, text, chat, etc. Performs readers’ advisory and reference service, primarily to remote customers. Shelves returned materials. Searches for requested materials. Participates in the location’s shared responsibilities including desk set up, ILS reports, supply orders, and filling interagency requests. Assists in maintenance of the collection, including weeding and reading shelves to ensure correct order. Assists with meeting rooms. Refers customers’ issues and complaints to Managers, Librarians, or Specialists as appropriate. Serves as the person in charge in the absence of leadership. Assists customers with various technologies such as phones, computers, copiers, scanners, faxing and tablets. Assists customers with resumes, job searches, internet use, and basic computer usage. Interprets the Library’s policies and procedures to the public in a customer-friendly manner. Circulates materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees. Supports and advances the Library’s mission of connecting people with the world of ideas and information. Embraces and embodies the Library’s core beliefs, strategic priorities, and pillars of excellence. Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status. Complies with Cincinnati & Hamilton County Public Library's workplace expectations, attendance and punctuality, drug‑free workplace, harassment in the workplace, and other employment‑related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position. Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Skill in customer service. Ability to arrange materials in alphabetical and numerical order. Ability to work independently and with coworkers in a wide variety of situations with minimal supervision. Ability to use all technology applicable to the essential functions of the job and commonly used by the Library. Lifting objects up to 50 pounds and carrying them short distances [50 feet or less] is required. Pushing carts of library materials up to 150 pounds is required. Working irregular hours, including evenings and weekends, is required. May work during Library closures from home.

QUALIFICATIONS

Education: High school diploma or equivalentis required. We are an equal opportunity employer committed to building a diverse and dynamic workforce who is responsive to the needs of our community. We recruit and hire the most qualified applicant without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, disability, national origin, ancestry, military status, creed or any other legally protected status. #J-18808-Ljbffr Cincinnati and Hamilton County Public Library