Client Services Associate | Wealth Management | Financial Planning | RIA Operations

Position is remote but must be located in Austin, Texas.

Compensation : $85,000 + Uncapped Bonuses

This Is Not Your Average Client Service Role

You are not coming here to sit at a desk, check boxes, and disappear into a large organization. You will work directly with the leadership of a rapidly growing wealth management firm serving successful entrepreneurs, business owners, executives, and families.

This is fun, hard, and difficult work. We have high standards, our clients have high expectations, and details matter. If you want to be challenged, accelerate your career, and work alongside people who are constantly trying to get better, keep reading.

Who We’re Looking For

We want someone who takes ownership.

Someone who catches the detail everyone else missed. Someone who communicates confidently, thinks ahead, solves problems, and follows through without needing to be reminded.

You should be:

• Highly organized, accurate, and dependable
• Confident communicating verbally and in writing
• Proactive and comfortable making decisions
• Able to manage multiple priorities without losing the details
• Comfortable with high expectations and direct feedback
• Naturally driven to solve problems and improve processes
• Independent enough to move work forward without constant oversight
• Curious enough to ask why and challenge an assumption when there may be a better solution

You do not need to have every answer. You do need the initiative to find one.

What You’ll Do

• Own client service requests from beginning to completion.
• Prepare and process new accounts, ACAT transfers, money movements, distributions, and custodian paperwork.
• Communicate directly with high-net-worth clients, custodians, advisors, and other professionals.
• Identify missing information and potential problems before they create delays.
• Support life insurance applications and policy processing.
• Maintain accurate client information across firm systems.
• Work with platforms including Schwab Advisor Center, Redtail, Orion, and eMoney.
• Support compliance requirements and continuously look for ways to improve our processes and client experience.

What Success Looks Like

When something is handed to you, people know it will get done.

Not almost done. Not done after three reminders. Done correctly and completely.

You communicate before someone has to ask. You catch mistakes before they reach a client. When something goes wrong, your first instinct is to solve it.

Qualifications

• 5+ years of client service or operations experience in wealth management, financial planning, an RIA, brokerage, or related financial services environment preferred
• Experience working with high-net-worth clients strongly preferred
• Experience with account opening, transfers, cashiering, and custodian processes
• Schwab Advisor Center experience strongly preferred
• Experience with Redtail, Orion, eMoney, or similar technology is a plus
• Strong Microsoft Office and Excel skills
• Bachelor's degree preferred

What You Get

• $85,000 base salary + uncapped bonus opportunity
• Direct exposure to the CEO and senior leadership
• Accelerated learning across financial planning, investments, tax strategy, insurance, and RIA operations
• The opportunity to build relationships with extraordinarily successful entrepreneurs and families
• Remote work
• 401(k) with company match
• Unlimited PTO
• Professional development and continued learning

Before You Apply

Ask yourself:

• Do you want to be challenged?
• Do you take pride in producing exceptional work?
• Are you comfortable being accountable for outcomes?
• Do you want responsibility instead of simply a list of tasks?
• Are you mission-aligned with helping entrepreneurs create a greater impact in the world?

If yes, we want to meet you.

Equal Opportunity

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.