Concierge

Live The Dream. Work Here. Play Here.

The mountains are calling.

NOTE: This position is located in Mammoth Lakes, California.

Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it?

More about the benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Discounts on ski/snowboarding lessons
• Friends and Family vouchers
• Retail & Food discount
• Equipment Rental discount
• 401k with company match
• Healthcare
• Dental
• Vision
• PTO for benefit eligible employees
• Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide

*Offers of employment may be contingent upon successful completion of a background investigation.

Hourly pay rate: $21.00-$25.00

About this position:

• Create emotional connections with guests by adhering to Westin and Marriott Brand Standards.
• Assist hotel guests in planning their vacation.
• Help guests with reservations and special needs.
• Assist service express with phone calls, amenities, and guest requests.
• Take In-Room Dining orders, arrange bell/valet, housekeeping, and engineering assistance.
• Manage all aspects of guests' stay to Westin Brand Standards, solving problems and communicating feedback to the Manager on Duty.
• Provide detailed information about Hotel, Ski Area services, and surrounding communities in person and by phone.

Requirements:

• High school graduate or equivalent.
• Knowledge of Mammoth and surrounding area strongly preferred.
• Minimum of two years' experience in hospitality, public relations, or sales and marketing.
• Hotel or Resort experience preferred.
• Computer skills.
• Professional demeanor, attitude, and appearance.
• Strong work ethic.
• Effective communication with guests, employees, and management.
• Ability to perform under pressure.