Lobby Bar - Server - OC

Model Server

Under the direction of the Asst. Beverage Manager, the Model Server is responsible for serving and expediting guests' drinks. Promotes the lounge; acts as a brand ambassador; entertains and interacts with clientele and ensures the highest levels of guest service at all times. Mix of sales ability, positive upbeat attitude and image. All model servers must maintain the original mix as hired to maintain their status as a model:

• Sales Ability – team member must be able to focus and sell designed products as selected by management. This includes menu signature drinks, specials, specific holiday beverages or drinks, wines as selected by management and any other product that's featured by Marketing.
• Positive Upbeat Attitude – team members are selected for their upbeat and positive attitude on hire. We require, in order to keep model job code, this attitude is maintained and continues daily.
• Image – team members are to enhance the company's objective to provide an entertaining environment through maintenance of visual appearance, according to department standards.

Standards:

• Uniform is clean, fitted by tailor and well maintained. It should reflect the intended look and vibe as designated by department management. The only alterations or changes that may be made are by an approved wardrobe tailor. Female uniform is only available in sizes 0 – 8. Male uniform is available in waists 30" – 36" with tops in proportion as follows: 30" waist, small top. 32" waist, medium top. 34" waist, large top. 36" waist, extra-large top. This can be modified based on a specific build and muscularity if approved by Beverage Manager
• Body presentation must reflect a healthy fit look. Overall body presentation should be identical to that at time of hire at all times.
• Team member appearance should include a well prepared fresh look. Males must be cleanly shaved or well-maintained facial hair. Females must have hair styled and make up. Team members must be ready to work and in proper and complete attire at the start of the shift.

Failure to maintain standards:

• First violation will result in a "Coaching and Counseling" document with team member and explanation of what they need to improve on in future.
• 2nd violation is Record of Discussion and a date set of 30 days for issue to be addressed.
• 3rd violation is removal of model job code status and repositioning in other role with similar skill set.

Uniform standards shall be subject to exceptions as noted below and as otherwise required by law.

• If special circumstances require that you be exempt from the uniform standard, you must notify management and Human Resources immediately. Life changing adjustments (at HR's discretion and only upon a showing of necessity), may include by example and not limitation, pregnancy or other accommodations if required by state or federal disability laws.
• Team Members returning from MLOA or personal LOA will be allowed up to 8 weeks after returning to work to comply with the uniform standards.
• Proper uniform fit and appearance will be determined by department and HR leadership teams based on uniform standards and vendors sizes stated above.

Essential Job Functions:

• Exhibits conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Takes guest orders, serves drinks and collects monies in a courteous and efficient manner. Adheres to cash handling procedures.
• Markets and promotes the lounge and services offered to a targeted guest base. Focuses on the development of a personal clientele list. Performs in a public relations capacity when promoting the lounge.
• Develops promotional ideas for increasing business levels and revenue opportunities.
• Models designer apparel and accessories. May be required to make several costume changes during the scheduled shift.
• Interacts and entertains guests in a cordial and gracious manner, thereby creating a memorable experience and building guest loyalty. Serves as Goodwill Ambassador, using finesse and good judgment.
• Maintains quality service standards with all guests by creating a friendly, relaxed atmosphere while visiting the guests' table and coordinating service requests.
• Maintains a constant awareness of safety and accident prevention and immediately notifies the Supervisor if an accident does occur. Informs Supervisor of any irregularities, guest complaints or other disputes, which cannot be readily resolved.
• Assists the department head with the training/mentoring of new team members as requested.
• Follows proper check settlement control procedures.
• Might participate in a professional photo shoot.
• Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages other team members to do the same.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Meets the attendance requirements of the position.
• Performs other job duties as assigned.

Work Environment:

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English while maintaining dialogue with all cultures and ethnicities while upholding a warm, positive and friendly persona at all times.

High School Diploma or equivalent and one (1) year experience in beverage/cocktail service. Previous experience working in a nightclub and/or entertainment venue highly preferred. Current or previous modeling and/or promotions experience within the last five (5) years required. Previous experience in upscale gaming lounge and/or similar entertainment environment preferred. Must be able and willing to properly wear the assigned uniform or a special event costume. Must demonstrate the ability to wear specifically designed clothing/uniform and costumes as needed with flair and techniques associated with modeling industry requirements; posture, gestures and movement. If hired in a 24 hour outlet position, the Model Server must be available to work all shifts; to include Day, Swing and Grave shift