Onsite Night Shift Command Center Analyst

Teleperformance USA

Teleperformance in Warren, MI is hiring a Workforce Management Analyst to oversee day-to-day schedule adherence, agent states, and occupancy in a fast-paced call center. This 100% onsite role starts on third shift (11 pm to 7 am ET) with real-time liaison to Supervisors and client teams. The position requires at least 6 months of WFM Analyst experience, strong customer service and communication skills, and proficiency with email, Word, and advanced Excel. #J-18808-Ljbffr

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Vacancy posted 1 day ago

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