Payments and Account Services Manager

Job Description

Job Description

SNELLING , a locally owned and operated staffing and recruiting firm, is seeking an experienced Payments & Account Services Manager for a respected financial institution. This position is ideal for a strategic, service-oriented leader who thrives in a fast-paced environment and is passionate about operational excellence, team development, customer experience, and payment services management.

THIS POSITION REQUIRES IN-OFFICE WORK. REMOTE WORK IS NOT AVAILABLE. PLEASE DO NOT APPLY IF YOU ARE UNABLE TO COMMUTE TO THE WORK LOCATION ON A DAILY BASIS.
Role Summary
Oversee day-to-day card services operations, analyzes portfolio performance, various electronic payments systems, Automated Clearing House (ACH) rules and regulations, ACH processing, and payment services, and works with management to develop and implement strategies for credit and debit payment products. Oversee all Interactive Teller Machine functions, ACH, share draft, Bill Pay, and IRA. Focus areas include customer experience, product development, profitability and revenue enhancement, trend analysis, data analytics, and strategic recommendations to ensure credit card products are competitive and profitable. Acts as primary contact for our organization with debit and credit processors and other network providers related to card payment systems.

Hiring Details
This position would be a temp-to-hire opportunity through  SNELLING with our client in Tyler, meaning that  SNELLING would work with you through the consideration and interview process and  SNELLING would be your employer for a probationary period upon an offer being accepted.

Key Responsibilities

• Lead and manage daily operations of the Payments & Account Services Department.
• Supervise card services, ACH processing, EFT operations, share draft systems, Bill Pay, IRA services, and related payment functions.
• Develop, implement, and monitor departmental goals aligned with organizational strategic objectives.
• Establish and manage annual department budgets and monitor financial performance.
• Analyze operational and portfolio performance data to identify trends, opportunities, and areas for improvement.
• Work collaboratively with leadership to develop strategies that improve customer experience, operational efficiency, and revenue growth.
• Serve as the primary liaison with debit card processors, credit card processors, and payment network providers.
• Ensure compliance with ACH rules, payment regulations, internal policies, and industry standards.
• Conduct regular staff meetings, communicate procedural updates, and promote employee engagement.
• Recruit, develop, coach, and retain high-performing team members.
• Create and implement training programs and cross-training initiatives.
• Conduct performance evaluations and manage employee development plans.
• Review audit findings, implement corrective actions, and ensure operational controls are maintained.
• Lead special projects and operational initiatives as assigned.

Required Knowledge and Skills

• Experience: 2-5 years of related banking or credit union experience.
• Education: High school diploma or GED required. Additional financial services, banking, or leadership training is a plus.
• Interpersonal Skills:
  • Exceptional communication, leadership, and organizational skills.
  • Ability to motivate and develop staff while maintaining accountability.
  • Strong relationship-building skills with employees, vendors, customers, and senior leadership.
  • Ability to handle sensitive and confidential information with professionalism and discretion.
• Technical Proficiency:
  • Strong understanding of ACH rules and regulations.
  • Knowledge of electronic payment systems, debit card and credit card processing, and related operational functions.
  • Proficiency with Microsoft Office applications including Excel, Word, Outlook, and PowerPoint.
  • Ability to analyze operational reports and performance metrics.
• Compliance Responsibilities:
  • Maintain a thorough understanding of Bank Secrecy Act (BSA) regulations, policies, and procedures.
  • Monitor transactions for suspicious activity and potential compliance concerns.
  • Follow all organizational compliance requirements and internal controls.
  • Report compliance issues and suspicious activity according to established procedures.
  • Ensure departmental operations remain compliant with applicable regulations.
• Benefits:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Retirement Plan
  • Paid Time Off (PTO)
  • Paid Holidays
  • Professional Development Opportunities

SNELLING is a contingency recruiting firm, placing candidates in temporary, temp-to-hire and direct hire positions for over 60 years. All inquiries are strictly confidential, and all search fees are paid by our clients. Contact us TODAY with confidence!