Quality Assurance Specialist | Crisis Services

Quality Assurance Specialist

If you're passionate about quality, compliance, and clinical excellence in crisis services, consider joining Lenape Valley Foundation's Crisis Services team as a Quality Assurance Specialist. This full-time position is based in Doylestown (Bucks County) and offers a full-time weekday schedule.

This role is ideal for experienced crisis professionals who enjoy reviewing clinical work, analyzing data, supporting staff development, and driving continuous quality improvement.

What We Offer

• Paid training
• Potential free supervision hours toward licensure (based on eligibility)
• Significant shift differentials for overnight and weekend shifts
• 403(b) Retirement Plan
• Daily Pay
• Full Time Benefits Package Includes:
• Generous PTO Policy
• 15 PTO Days, 10 Paid Sick Days, 4 Paid Personal Days, 7 Paid Holidays, 5 Paid Conference Days
• Medical, Dental, and Vision Insurance
• Credit available for medical opt-out
• Flexible Spending Account (FSA)
• Long-Term Disability and Basic Life Insurance
• Employee Assistance Program (EAP)
• Continuing Education Assistance Program
• Access to student loan management and repayment support

What You Bring

• Bachelor's degree in Social Work, Psychology, Counseling, Sociology, Criminal Justice, or related field.
• Master's degree and prior QA, data, or KPI experience preferred
• Minimum of 2 years direct crisis service delivery experience, including mobile and/or emergency crisis services
• Robust knowledge of Pennsylvania crisis services and involuntary commitment procedures (MHPA)
• Experience with clinical documentation review, audits, or quality improvement processes
• Proficiency in Office 365 and electronic health record (EHR) documentation
• Valid driver's license and willingness to travel between sites in Bucks County
• Ability to meet the physical demands of the role, with or without accommodation

Your Role

• Conduct routine and targeted clinical chart audits to ensure compliance with regulatory, payer, and organizational standards
• Monitor documentation quality, clinical appropriateness, and risk assessments across crisis programs
• Track and analyze key performance indicators (KPIs) and monthly data trends
• Identify patterns, risks, and opportunities for quality improvement
• Provide real-time clinical and administrative support and coaching to crisis staff
• Assist with training related to documentation standards, regulatory requirements, assessment skills, and best practices for comprehensive, trauma-informed crisis services delivery
• Support internal and external audits (state, county, managed care)
• Collaborate with program leadership to support continuous quality improvement initiatives
• Maintain familiarity with core crisis service functions and assist operationally during high-demand periods

About Lenape Valley Foundation

Since 1958, Lenape Valley Foundation (LVF) has been a trusted non-profit provider of essential human services in Bucks and Montgomery Counties. Our mission is to partner with individuals facing mental health, substance use, or developmental challenges as they pursue personal goals and improved quality of life. With over 30 programs and a commitment to evidence-based care, LVF continues to evolve to meet community needs.

Our Commitment To Diversity and Inclusion

LVF is an Equal Opportunity Employer. We are committed to fostering a workplace that respects and celebrates diversity. We welcome applicants of all backgrounds and ensure a discrimination and harassment free environment where everyone is treated with dignity.