Sales Specialist

Job Overview As a Senior Sales Associate, you deliver exceptional experiences for pets and pet parents while supporting the Pet Care Center. You act as a mentor, role model, and trusted partner on the sales floor, assist leadership, and develop newer associates. Responsibilities Pet First Promote the health, safety, and proper care of all animals in accordance with Petco policies and standards. Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions. Support a safe, clean, and welcoming environment for pets, pet parents, and partners. Foster the Fun Greet customers and deliver friendly, solution‑focused service. Lead by example with strong selling behaviors and exceptional customer service. Mentor and support new and junior associates, reinforcing best practices and store standards. Foster a collaborative, inclusive team environment. Let’s Go! Assist customers in selecting products and services that best meet their pets’ needs. Process sales, returns, and exchanges accurately and efficiently. Support merchandising and inventory activities, including restocking, recovery, and presentation. Assist with opening and closing procedures as assigned. Support store leadership with operational tasks and special projects. Help resolve customer concerns and appropriately escales issues when needed. Key Responsibilities Customer Experience & Sales Deliver consistent, knowledgeable, and compassionate service. Educate customers on promotions, services, and loyalty programs. Support store sales goals through effective selling and service behaviors. Operations & Merchandising Maintain store cleanliness, organization, and visual standards. Monitor inventory levels and assist with replenishment. Ensure compliance with company policies, procedures, and safety standards. Leadership Support Mentor and train new associates on policies, procedures, and service expectations. Act as a floor leader when needed, supporting workflow and customer experience. Assist management with escalated customer concerns and operational needs. What Success Looks Like Customers feel welcomed, supported, and confident in their purchases. New associates are well‑trained and supported. The sales floor is clean, organized, and well‑stocked. Store goals are supported through strong service and teamwork. What You Bring Experience & Skills 1+ years of retail experience, preferably in a specialty retail environment. Passion for animals and knowledge of pet care preferred. Strong communication, interpersonal, and customer service skills. Proven ability to multitask and thrive in a fast‑paced environment. Strong problem‑solving skills and professionalism in handling customer concerns. Basic math skills and experience handling cash and transactions. Essential Functions & Work Environment The role requires frequent standing and walking, bending, kneeling, reaching, and lifting. Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds. Regular engagement with customers on the sales floor, including cashiering and point‑of‑sale transactions. Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays. Why You’ll Love It Here Purpose‑driven work that makes a difference for pets and people. Opportunities to build leadership skills and grow your career. A collaborative, inclusive team culture. The chance to make an impact every shift. Salary & Benefits Salary Range: $17.00 - $25.00 per hour. Start Rate: $17.60 per hour. Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. #J-18808-Ljbffr Petco