Service Operations Specialist

Service Operations Specialist

Job Overview

At Marvin, we're committed to creating exceptional experiences for our customers and dealer partners. As a Service Connection Support Specialist , you'll serve as the primary point of contact for our Service Connection dealers, helping them navigate systems, build technical expertise, and strengthen their partnership with Marvin.

In this highly collaborative role, you'll work across Service, Sales, Marketing, and Strategy teams to deliver training, drive program success, and ensure our dealers have the tools and support they need to thrive. If you enjoy building relationships, solving problems, and helping others succeed, we'd love to hear from you.

Highlights of your role

Serve as the primary support resource for Service Connection dealers, providing technical, system, and program assistance.
• Manage incoming Salesforce cases, phone calls, and emails, identifying opportunities for dealer support, coaching, and continuous improvement.
• Approve credits and process reimbursement requests accurately and in a timely manner.
• Support the onboarding of new dealers, helping implement and manage a seamless introduction to the Service Connection program.
• Deliver virtual and in-person OMS and program training while supporting ongoing dealer education needs.
• Collaborate with internal partners across Service, Sales, Marketing, and Strategy teams to create an exceptional dealer experience.

You're a good fit if you have (or if you can)

• Build strong relationships and create positive experiences through exceptional customer service.
• Communicate effectively with a variety of audiences, both verbally and in writing.
• Adapt quickly to change and embrace opportunities to learn and grow.
• Balance multiple priorities while maintaining strong attention to detail and organization.
• Use critical thinking and sound judgment to resolve issues and make timely decisions.
• Thrive in a collaborative environment and enjoy working toward shared goals.

Also want to make sure you have

• Associate degree or equivalent combination of education and experience, with 3+ years in customer service, dealer support, service operations, or a related field.
• Strong computer proficiency, including experience with CRM platforms; Salesforce experience preferred.
• Excellent communication and presentation skills, with the ability to deliver training in both virtual and in-person environments.
• Proven problem-solving abilities, strong attention to detail, and the capacity to quickly learn technical products, services, and warranty programs.
• Self-motivated and highly organized, with the ability to manage multiple priorities, analyze performance metrics, and maintain accurate documentation.
• Collaborative team player who models Marvin values, builds strong relationships, maintains a professional presence, and is willing to travel periodically for regional events and training.

We invite you to See Yourself at Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing - recognizing everyone's contribution to Marvin's success
• Giving at Marvin - participate in organized volunteer opportunities
• Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at View email address on click.appcast.io.

Compensation