Personal Banker

Reports To: Branch Service ManagerJob OverviewThe Personal Banker will serve in a dual-purpose role which requires a candidate to fulfil responsibilities of both a (Teller) and a (New Accounts Rep). This position provides excellent customer service to our clients and can perform a broad range of banking services including deposit transactions, new account openings, account maintenance and routine teller functions while following bank policies and procedures. This position will support the branch by ensuring coverage for all branch hours, including some Saturdays as well as assisting the management team with business development initiatives.ResponsibilitiesPrimary DutiesProvides prompt, efficient, and friendly service to clientsOpen new deposit accounts, including personal and non-personal entitiesPerform account maintenance as needed on existing deposit accountsOpen and/or close safe deposit boxes. Issue initial and replacement safe deposit keys to customers and manage vault access to safety deposit boxesCross-sell other value-added bank products and servicesPresent and educate customers and prospects on the benefits of digital services and other self-service optionsIssue debit cards, order checks, and set up access to internet banking productsResolve problems or discrepancies concerning customers' accountsAssists customers by answering questions, researching transactions, etc., while maintaining compliance and policy standardsProcess wiresProcess debit card disputes and Reg E claims with clientMaintain a strong working knowledge of bank products and serviceTeller DutiesAssist clients with deposits, withdrawals, and transfersParticipate in branch balancing, and assisting with branch auditingPromote, prepare, and sell bank related products and services such as debit cards, eStatements, checking accounts, certificates of deposit, etc.Assist in maintaining dual control and bank logs such as: daily opening and closing checklist; vault access; night deposit access and content verification; mail deposits; outgoing wires; cashier’s checks; counterchecks; key box contents; REG E debit card disputes; Teller/CSR over-short; cash transactions over $3,000; coin machine and ATM balancing; and Frost/Fed/TIB cash and coin buy/sell transactions.Follow compliance reporting procedures concerning CTRs, SARs, othersAdhering to policies, procedures, and regulatory banking requirementsStay current on compliance and security trainingBalance and audit ATMSkillsSelf-directed; takes initiative, anticipates issues, and prioritizes their own work on the right thingsMotivated self-starter who can work independently in a stressful environment and loves a challenge, strong sense of urgencyProficient with Microsoft Office, Word, and OutlookStrong follow through with the ability to prioritize tasks and projectsAbility to maintain confidentiality and demonstrate respect and professionalismExcellent interpersonal skills; demonstrates consultative, influencing, and problem-solving skillsExcellent verbal and written communication skills to communicate professionallyWorks great with a teamMinimum QualificationsOne year of cash handling and/or banking experienceMust have a natural desire to help others and build lasting relationships with customers and teammates alikeMust always be conscious of the responsibility we have to our clients when it comes to suggesting products or services that could help them, handling fraud concerns, and helping them with their financesMust be available to work Saturdays, depending on the needs of the businessWilling to travel to different locations within the organizationPreferred QualificationsExperience with Fiserv Precision and Integrated Teller2+ years banking experienceKnowledge of Bank’s State and Federal regulations #J-18808-Ljbffr