Veterinary Call Center Operator, Remote

Veterinary Call Center Operator

At Red Bank Veterinary Hospital, our remote Client Service team plays a critical role in supporting pets, pet owners, and hospital teams across one of the nation's leading specialty and emergency veterinary hospitals. If you enjoy helping others, staying organized in a fast-paced environment, and delivering exceptional service, you'll find a rewarding career where empathy and teamwork make all the difference. We are seeking a compassionate and reliable Call Center Operator to join our team.

Compensation: Starting at $20/hr. based on experience

Full-Time Benefits Include:

• Medical, Dental, and Vision
• 401(k)
• Employee Assistance Program (EAP)
• Paid Time Off:
  • Sick Days
  • Vacation Days
  • Bereavement Leave
• Disability & Life Insurance
• Employee Pet Discount

Schedule:

• Full Time Monday – Friday 8:30am – 4:30pm

Job Description: The Call Center Operator provides high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion. Responsibilities:

• Answer multiple line phone system
• Transfer calls quickly and accurately
• Assist in emergency situations by expediting calls to triage staff members
• Knowledge of extension numbers to reach employees throughout the network
• Utilize voice mail and paging system
• Assist clients with direction to network hospitals
• Troubleshoot problem calls
• Understand the appointment scheduler program for exams and procedures
• Answer general veterinary information questions regarding the hospitals
• Inform and assist clients on navigating and using our website

Qualifications

• High school diploma or equivalent.
• At least ONE YEAR of successful Call Center or Medical facility experience preferred
• At least ONE YEAR of successful Hospitality Industry experience preferred
• Excellent communication skills.
• Experience with a call volume of 80+ calls per day preferred
• Ability to multi-task.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

About RBVH Red Bank Veterinary Hospital (RBVH) now located in Red Bank, NJ, proudly opened its new, state-of-the-art facility in May 2024—an expansive, 100,000+ square foot space nearly twice the size of our original Tinton Falls location. This milestone marks the continuation of over 40 years of dedicated service to our community. Nearby Communities RBVH attracts Veterinary Technicians from throughout the Jersey Shore region, Central New Jersey, and the New York metropolitan area, including:

• Tinton Falls, NJ
• Middletown, NJ
• Holmdel, NJ
• Colts Neck, NJ
• Freehold, NJ
• Marlboro, NJ
• Howell, NJ
• Eatontown, NJ
• Long Branch, NJ
• Asbury Park, NJ
• Staten Island, NY
• Brooklyn, NY
• Bayonne, NJ
• Jersey City, NJ

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.