Assistant General Manager

Description

Job Overview: As the Assistant General Manager, you will support the General Manager in effectively managing and operating the community to enhance the property value and resident experience. You will contribute to strategic initiatives, financial operations, vendor management, and building positive relationships with residents and vendors. Compensation: $65K annually. FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future. Your Responsibilities: 

• Partner with the General Manager to direct and oversee the overall business operations of the community, exercising independent judgment in operational, compliance, and resident service decisions
• Collaborate with the General Manager and Board of Directors to develop, implement, and evaluate strategic initiatives and long-term community plans
• Lead financial management activities as needed, including development and administration of budgets, analysis of financial reports, and oversight of revenue and expenditures
• Establish and execute communication strategies with residents, including oversight of newsletters, community updates and meetings
• Direct community maintenance operations, including setting priorities, evaluating performance and ensuring effective vendor execution and quality outcomes
• Manage vendor relationships, including selection, contract negotiation, performance evaluation, and ensuring compliance with contractual obligations
• Resolve complex resident matters by evaluating issues, determining appropriate actions, and ensuring a high standard of service delivery
• Support and influence Board operations by preparing materials, providing recommendations, and ensuring execution of Board decisions and policies
• Ensure organizational compliance with applicable federal, state, and local laws, as well as governing documents, through proactive oversight and decision-making
• Administer and interpret compliance programs, applying discretion and independent judgment in enforcement of community standards
• Build and maintain professional relationships with residents, vendors, and staff, promoting collaboration and operational effectiveness
• Stay updated on industry trends, best practices, and legal requirements related to community management to inform decision-making and continuous improvement
• Perform other duties as assigned

Skills and Qualifications:

• Excellent interpersonal and communication skills, with the ability to build positive relationships with residents, vendors, and team members
• Strong problem-solving and conflict resolution abilities, capable of addressing issues proactively
• Self-motivated and able to work independently with minimal supervision
• Exceptional organizational and time management skills to handle multiple tasks and prioritize effectively
• Adaptable and flexible, capable of adjusting to changing demands and priorities
• Demonstrates a proactive mindset in identifying and addressing issues before they escalate

Education and Experience:

• Education related to or certifications in property management are preferred

Physical Requirements:

• Sit or stand for extended periods of time in an office environment
• Able to safely lift, carry, and move up to 30 pounds

Work Location : Surprise, AZ 85379 Work Hours: Monday – Friday, 8a -5p Travel requirements:  Regular travel with use of personal vehicle throughout the community as needed. Eligible for reimbursement mileage per IRS rates. Other:  There are 4 mandatory ‘all hands-on deck’ events…Easter event (usually Saturday before), July 4th, October event (usually right before Halloween) and December event (beginning of December). This will require extra hours to be worked and may occur on a weekend day. What We Offer:

• 10 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background che

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel View email address on click.appcast.io.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at View email address on click.appcast.io; we will respond in accordance with Local Law 144, within 30 days.