Service Advisor - Larry H Miller Chrysler Jeep Dodge Ram Surprise

About Asbury Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture, grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. We have been recognized as one of the best places to work by both Newsweek and US News & World Report. Service Advisor Responsibilities Greet customers in a timely, friendly manner and obtain pertinent vehicle information Actively promote and build rapport with the customer Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications Generate and provide customer with a complete and accurate estimate of repair Establish and communicate completion time of repair with customer and technician Answer incoming service calls Maintain and schedule service appointments Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index) Strictly follow the manufacturer’s warranty guidelines and procedures Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores Comply with all federal, state and local laws, and company policy, regarding the safeguarding of all customer, company and manufacturer information, as well as customers vehicle and property Must be able to manage in a fast paced work environment with limited supervision Must have great customer service, phone and computer skills Qualifications Previous automotive Service Advisor experience heavily preferred Must be a minimum of eighteen years of age Must have a valid driver’s license Must be able to pass pre‑employment screening (background & drug test) Company Benefits Pay and Recognition Semi‑Monthly pay Paid holidays & paid time off Paid training Stock Awards (select management and front‑line team members eligible) Insurance / Retirement Medical, vision, dental, accident, critical illness and hospital indemnity plans Up to 12 weeks paid pregnancy leave (disability leave) Paid parental leave Health savings Flex spending accounts (tax‑free) Short‑term and long‑term disability plans Life insurance (whole life and term) 401(k) with company match Pet insurance Learning, Tuition Assistance and Career Development Digital career path tool to assist with career development Continuous training through Asbury’s internal learning management system Professional growth and development opportunities Professional Growth and Development Opportunities Employee assistance program Employee discounts on parts and service repairs Scholarship awards Opportunities to join community service initiatives, which includes paid volunteer hours Employee referral program with bonus opportunities Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. #J-18808-Ljbffr Asbury Automotive Group