Operations Manager PHX Airport

SUMMARY

The Catering Operations Manager at Sky Cafe is responsible for overseeing all day-to-day catering and transport operations at the station ensuring safe efficient and compliant service delivery. This role is accountable for operational performance financial results and team leadership while maintaining alignment with company standards and airline partner expectations.

RESPONSIBILITIES

• Lead and oversee daily catering transport and warehouse operations

• Promote and uphold company core values and a safety-first culture

• Ensure all operations are executed in compliance with company policies airline requirements and regulatory standards

• Provide leadership direction and support to supervisors leads and frontline employees

• Conduct regular team meetings briefings and engagement discussions

• Support development of operational forecasts including labor and expense planning

• Monitor and manage Daily Labor Percentage (DLP) and revenue performance

• Ensure station performance meets or exceeds KPI and SLA expectations

• Identify opportunities to improve efficiency reduce costs and maximize profitability

• Oversee scheduling across all operational areas ensuring coverage aligns with business needs and budget

• Lead hiring training and onboarding efforts in partnership with HR

• Coach develop and evaluate team members including succession planning initiatives

• Identify high-potential employees and support career development

• Ensure compliance with all safety operational and regulatory requirements

• Actively participate in the Safety Management System (SMS)

• Ensure timely and accurate incident reporting (e.g. GPET)

• Conduct audits and inspections to ensure adherence to procedures

• Ensure proper use of PPE and compliance with workplace safety standards

• Drive accountability for operational performance and service delivery

• Maintain a strong understanding of airline contracts and service requirements

• Oversee aircraft servicing to ensure accuracy safety and on-time performance

• Ensure completion and accuracy of operational documentation and reporting

• Communicate operational updates risks and issues to leadership

• Perform any additional duties as assigned by management

QUALIFICATIONS

• Minimum 18 years of age

• 35 years of leadership experience in operations logistics or aviation services

• Valid drivers license (in good standing)

• Must be legally authorized to work in the country of employment

• Must be able to obtain and maintain all required airport security and regulatory clearances applicable to the location (e.g. TSA FAA Port Authority U.S. Customs U.S. Postal Service RAIC)

• Ability to operate ground service equipment (catering trucks forklifts etc.)

• Ability to work flexible schedules including nights weekends and holidays

• Must successfully complete all required training and certifications

• Ability to travel as needed

To perform this job successfully an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment knowledge skill and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Compensation:

The pay rate listed on this post is what the company reasonably expects to pay for this position. However individual compensation may vary based on factors including qualifications skills competencies education and experience.

PrimeFlight Aviation Services Inc. is proudâto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service Inc. without regard to race ethnicity religion color sex gender gender identity or expression sexual orientation national origin ancestry uniform service member and veteran status marital status pregnancy age protected medical condition genetic information disability or any other protected status in accordance with all applicable federal state/province and local laws.

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Required Experience:

Manager