Senior Customer Care Training Lead, PSA

What You’ll Do: Lead training in all key areas of the PSA Customer Care department that may have training needs. Deliver training to new hires, temporary employees, and existing employees in PSA Customer Care. Focus on building annual programs and preparing teaching plans for all employees. Support onboarding and training of new hires and temporary employees for PSA Customer Care. Communicate with team members, fellow trainers, and technical writers. Anticipate and identify future training needs and create a curriculum, with guidance from the PSA Customer Care Manager to facilitate training. Improve policies, procedures, and processes through the identification of opportunities for improvement from defined issues, recommend and implement optimal solutions, measure observed improvements, and draft documents and reports within PSA Customer Care. Who You Are: B.S. or B.A. preferred. 4-6 years of experience in a training environment required. 2-4 years leading a training team is preferred. 2-4 years of lead or supervisory experience required. Fluent in English with ability to read and comprehend instructions, correspondence, and memos; effectively present information in one‑on‑one and group situations to employees at all levels. Attendance must be reliable, and flexibility to occasionally cater to later shifts. Strong computer skills (Gmail, Google Drive, Google Slides, etc.). Proven work experience in training others and designing training events in a corporate setting, including technical writing skills (writing manuals). Familiarity with traditional and modern training methods (mentoring, coaching, on‑the‑job or in‑classroom training, e‑learning, workshops, simulations, etc.). Strong planning, problem‑solving, and project management skills. Ability to stay organized and be detail‑oriented. Ability to present complex information to a variety of audiences. Excellent written and verbal skills, good interpersonal skills, conflict resolution, and time management skills. Physical Requirements: Computer use: typing, mouse work, and sitting and looking at a computer potentially for long periods. Hand use: regular hand use for various tasks. Hearing: ability to hear alarms, signals, and verbal instructions. Lifting and carrying: ability to lift, carry, and move materials up to 40 pounds. Phone answering: talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently. Sitting or standing: ability to sit or stand for extended periods. Hourly Rate: The reasonable estimated hourly rate for this position is $28. Actual compensation varies based on a variety of non‑discriminatory factors, including location, job level, prior experience and skill set. Reasons To Join Us: Health Insurance: full‑time employees eligible to enroll in Medical, Dental, and Vision. Additional benefits: fertility, commuter, and educational assistance benefits. 401(k) Matching Plan: competitive matching plan to support future financial goals. Vacation: full‑time employees eligible for paid vacation. Holiday Pay: 10 company paid holidays. Employee Discounts: discounts on select grading services for approved submissions. Flexible Hours: many teams offer flexible schedules with varying shifts. Fun Working Environment: team building activities and celebrations. Equal Employment Opportunity: We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status or other class protected by applicable law. If you require an accommodation to apply or interview due to a disability or special need, please email View email address on click.appcast.io. #J-18808-Ljbffr Collectors Universe, Inc.