Rehab Department Aide

QUALIFICATIONS

• High school graduate or equivalent

• Nurse Assistant training required
• One or more year's previous experience
• Basic awareness of physical medicine and patient care protocols
• Reads and communicates effectively in English
• Possesses strong written and verbal skills
• Demonstrates knowledge of basic math skills
• Exhibits professionally appropriate telephone communication skills

• CPR

• Clean, well-lit working environment
• Physical demands as related to movement, lifting, environment, vision, hearing, and repetitive motion
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care

• Consistently complies with established Behavioral Expectations

• Answers department phone promptly using proper telephone etiquette and communicates all information accurately and appropriately
• Completes patient registration in a timely and accurate manner
• Contacts insurance companies for verification of benefits and therapy coverage
• Initiates prior authorization for treatment when appropriate
• Schedules outpatient therapy appointments with therapist oversight
• Monitors clerical supply inventory
• Performs required department cleaning procedures as needed
• Demonstrates effective time-management and multi-tasking skills
• Clean and maintain therapy equipment and treatment areas
• Follow all safety and infection control procedures
• Preparation and clean up of patient treatment areas
• Monthly cleaning tasks, hydrocollators, and staff refrigerator
• Check vitals as needed

• Maintains hours worked within budget
• Promotes excellence in patient satisfaction scores with scripting, capturing of patient emails, and discussions with patients about the overall importance and protocol of Press Ganey surveys
• Promotes a professional, friendly, and competent demeanor when interacting with patients, families, and coworkers