Virtual Surveyor - (Full-time/Seasonal)

Virtual Surveyor - (Full-time/Seasonal)

The Virtual Surveyor who will provide customers and coordinators with an accurate and timely review of all service needs, quantities, and pricing options for their relocation virtually utilizing the QTG (Quotes To Go) Virtual Surveying Platform and the necessary tools required. The Surveyor shall provide the customer with an estimate or quote for the work ordered, provide education on the move process, and they are instrumental in setting expectations that will lead to high customer satisfaction. Supply information necessary for the Booking Coordinator to determine all service needs, provide move pricing, and set proper customer expectations.

Key responsibilities include providing a virtual survey of job requirements for Armstrong-specific agencies, Military Booking Coordinators, as well as customers booking directly with a UniGroup Booking Agent. They will provide a complete list of services required, quantities ordered for each service to be provided, and photo documentation as specified in the survey and handoff checklists. They will also complete and submit estimates or survey results utilizing Quotes-To-Go software, review any literature or customer checklists as requested by the Booking Coordinator, adhere to all paperwork requirements specified in the handoff checklists, complete assigned activity reports, attend and complete assigned training programs, provide quotes from Quotes-To-Go or software applicable to the business line to the customer listing all ordered and optional services, review literature, checklists, and other collateral material with customers to assure expectations are set that lead to customer satisfaction, and any other duties as assigned by Manager.

Minimum qualifications include an in-home, visual surveying background in the COD - Household Goods (HHG) industry, minimum of 1 year of progressive business development/sales experience, high school/GED minimum. Associates/Bachelor's degree from four-year college or university preferred, excellent verbal and written communication skills, highly customer service oriented, ability to prioritize and re-prioritize as situations and needs change throughout the workday, ability to multi-task and organize workflow to manage daily responsibilities, ability to work under deadlines and specific time frames, ability to develop and maintain positive working relationships with internal and external customers, detail oriented with strong presentation skills, and excellent computer skills. Proficient in Microsoft Office (Excel, Word, Outlook).

Physical requirements include specific vision abilities, the ability to talk and hear, the ability to occasionally lift office products and supplies up to 10 pounds, ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.