Senior Manager, Associate Relations

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Position Overview The Manager, HR Advisors leads a team of specialized HR professionals, subject matter experts who provide critical HR guidance to management across the organization. This role ensures the consistent delivery of high-quality employee relations support, performance management guidance, and regulatory compliance. The Manager, HR Advisors drives strategic initiatives that enhance HR service delivery, develops advisor capabilities, and implements data-driven improvements that align with organizational goals and foster a positive workplace culture. Key Responsibilities Team Leadership and Development: Lead, mentor, and develop a team of HR advisors who serve as subject matter experts on workplace matters. Assign cases and projects strategically, monitor performance metrics, and provide regular coaching feedback. Foster a collaborative environment that promotes knowledge sharing and continuous improvement. HR Strategy And Policy Implementation: Develop and implement consistent approaches to complex employee relations cases. Ensure alignment of HR advisor guidance with organizational goals and legal requirements. Stay current on HR trends and best practices to enhance the team's consultative capabilities. Case Management Oversight: Review complex employee relations cases, providing escalation support for issues involving attendance, conduct, and performance. Ensure fair and consistent application of HR policies across all advisor recommendations. Serve as the final point of escalation for sensitive workplace matters requiring higher level intervention. Performance And Quality Assurance: Establish quality standards for case management and documentation. Monitor team performance metrics and case outcomes to identify improvement opportunities. Provide guidance to HR advisors on complex performance-related issues. Compliance And Risk Management: Ensure advisor guidance complies with labor laws and organizational policies. Conduct regular case audits to identify and mitigate HR-related risks. Partner with legal counsel on high-risk investigations and policy interpretations. Analytics And Continuous Improvement: Analyze case data to identify trends and systemic issues requiring intervention. Develop and implement process improvements to enhance service delivery. Prepare reports demonstrating the team's impact on organizational metrics. Qualifications Bachelor’s degree in human resources, Business Administration, or a related field preferred. Professional HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR) is preferred. 8+ years of progressive HR experience. 5+ years experience directly managing a team. Strong knowledge of HR principles, practices, and employment laws. Excellent interpersonal, communication, and conflict resolution skills. Proven ability to lead and develop a team of HR professionals. Strong analytical and problem-solving skills. Proficiency in HRIS (Workday preferred) and Microsoft Office Suite (Word, Excel, PowerPoint). Key Competencies Employee Relations, People Management, Performance Management, Coaching and Mentoring, Cross-functional collaboration, Handle Confidential Information, Attention to Detail, Organizational Skills, Adaptability and Flexibility, Influence, Empathy, Emotional intelligence, Problem Solving, Strategic Thinking Position Location Richardson, TX (Preferred) or Chevy Chase, MD Hybrid role 3 days in office/week Annual Salary $95,325.00 - $189,625.00 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs. We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives. Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being. Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. #J-18808-Ljbffr