Platform Operations Engineer (Caching Services)

Platform Operations Engineer (Caching Services)Job#: 3048743Job Description:Platform Operations Engineer (Caching Services)Location: Round Rock, Texas (Onsite)Role OverviewThis role supports an Enterprise Caching Team and Kubernetes Development Team, with a primary focus on day-to-day platform operations, production support, monitoring, and issue resolution. The ideal candidate will function as an operational engineer responsible for maintaining platform stability while also contributing to automation initiatives and infrastructure improvements. This position will help ensure platform reliability, performance, and availability.Key ResponsibilitiesServe as the first line of support for platform and caching-related issues.Monitor production environments, platform health, performance, and capacity; respond to operational incidents.Troubleshoot customer-facing application and platform issues, performing initial triage and investigation.Escalate complex issues to subject matter experts as needed.Execute maintenance activities including upgrades, patching, backups, and recovery procedures.Assist with Redis configuration, deployment, and troubleshooting activities.Develop and maintain operational automation using Ansible and scripting tools.Create and maintain operational documentation, runbooks, and knowledge articles.Collaborate with application and infrastructure teams to ensure caching services meet enterprise requirements.Participate in on-call and operational support rotations as required.Required QualificationsExperience supporting Linux-based systems, infrastructure, or platforms in enterprise environments.A background in production support with an understanding of platform operations and monitoring.Experience with Ansible or similar automation and configuration management tools.Familiarity with Bash, Python, or similar scripting languages.Analytical and problem-solving skills.Ability to learn quickly and operate independently in a support-focused environment.Preferred QualificationsExperience with Redis administration or other caching technologies.Understanding of caching concepts such as key-value stores, data expiration, replication, and performance tuning.Exposure to Kubernetes, Docker, containers, or Helm.Experience with monitoring and observability tools.Experience supporting high-availability systems.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.