Front of House Manager

Redfern House Manager

The Redfern House Manager reports to Artistic Director and is required by state law for all events that are open to the public in a performance venue. Hires, trains, schedules, and supervises all Front-of-House employees (Assistant House Managers, Student Ushers, and Volunteer Ushers). The Front of House Manager also ensures the safety of all audience members as well as an excellent experience at events in the Redfern Arts Center.

Duties/Responsibilities

• Responsible for hiring, training, scheduling, and managing Redfern Front of House staff. Staffs and organizes usher needs for all performances. Trains volunteer ushers as needed for rental events.
• Hires, trains, schedules and/or supervises Assistant House Managers and Backup House Managers.
• Coordinates with Redfern Artistic Director to determine needs for each performance. Coordinates performance timelines with stage management, including any pre- or post- show talkbacks, curtain speeches, and intermission.
• Coordinates with Box Office Manager to plan needs for staffing and resolve ticketing problems as well as any other patron issues.
• Responsible for ensuring excellent customer service from front-of-house staff as well as the smooth operation of the house (typically from the front of the stage to the lobby doors) during the run of a performance providing an excellent patron experience at all performances.
• Manages printed program distribution and secures programs and other patron materials.
• Responsible for the safety of the audience before, during, and after a performance while they are in the building and parking lot. Must know and understand how to operate during an emergency and train staff to do the same. Must be Crowd-Manager Certified (training will be coordinated with Theatre Operations Manager).
• Maintains the appearance of the lobby and all public areas; communicates with Redfern Staff as necessary to ensure a clean environment.
• Completes and distributes house report for each performance as well as any other administrative tasks as directed by theatre management.

Requirements

• High school diploma or equivalent.
• 2 years of experience in customer service or working with the public.
• Supervisory experience.

Required Licenses & Certifications:

• Crowd Manager Certification – will be provided once hired.

Knowledge, Skills & Abilities:

• The ability to work in a dynamic and changeable environment.
• The ability to work a variable and flexible schedule including evenings and weekends.
• The ability to spend significant portions of time on feet and manage going up and down stairs quickly.
• Supervisory experience in an academic setting.

Compensation Pay Range: $20/hour

Keene State College is located in the scenic Monadnock region of Southwest New Hampshire and is an affiliate of the University System of New Hampshire. Located approximately 2 hours from Boston or Hartford CT, and 4 hours from New York City, the region contains many opportunities to enjoy outdoor recreation, cultural events, and a strong sense of community.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Location: Keene

Salary Grade: Adjunct Hourly Staff 00