Client Care Service Coordinator

Service Coordinator

Schumacher Automotive Group in North Palm Beach is seeking a Full-Time Service Coordinator! Are you a customer service pro? Do you have a vision for creating positive experiences with clients? The Client Care Service Coordinator responds to customer inquiries and ensures that the dealership actualizes its maximum profit potential.

Essential Job Responsibilities:

• Handle incoming calls, schedule service appointments and take messages for the Service Team in a courteous and timely manner.
• Work with Client Center Schedulers as needed.
• Notify customers when vehicles are ready for pickup.
• Occasionally call customers when service to their vehicles is due.
• Walk short distances repeatedly throughout the day to assist clients, staff, and visitors.
• Follow up with clients to confirm or reschedule appointments as needed.
• Maintain accurate and organized client records in the dealership database.
• Issue loan rental contracts for customers as assigned by management.
• Check in and close rental/loan contracts for customers.
• Move vehicles for customer loan/rentals as directed by management and in accordance with dealership standards.
• Perform walk around before delivery and upon return of the vehicle loan/rental for and by customers; document any damage incurred in the vehicle.
• Other duties as assigned by Management.

Education and Requirements:

• High School diploma or equivalent.
• 1+ years experience in a fast paced customer service environment.
• Proficient computer skills; experience using word, excel and other MS products.
• Excellent communicator to support relationships with all staff, clients, visitors.
• Must be available to work Weekdays and Saturdays.
• Experience in CDK Software highly preferred.
• Must be able to read/write and speak English and Spanish proficiently.
• Must have reliable transportation on a daily basis.