Assistant Site Manager

Assistant Site Manager010-Zoo - Miami, FL 33177OverviewPosition Type Full TimeDescriptionLevel: Site Leadership | HourlyDepartment: Site OperationsTHE ROLEAt El Car Wash, leadership is hands-on, fast-paced, and focused on results. As an Assistant Site Manager, you're the right hand to the Site Manager — driving daily operations, developing your team, and ensuring every customer experience is top-tier. When the SM isn't present, you're in charge — and you don't need to be asked.WHAT YOU'LL OWNRun the day-to-day - Support daily operations, staffing, and site performance to keep everything running strong — every shift, every day.Build a winning team - Support recruiting, onboarding, and scheduling to create a reliable, high-performing team.Coach and develop talent - Provide real-time feedback, build skills, and grow future leaders within EL. You develop people — you don't just direct them.Handle conflict head-on - Address team conflict and culture issues directly and promptly. You don't let problems fester or escalate unnecessarily.Set the service standard - Deliver fast, friendly, and flawless experiences — every customer, every time.Drive performance through the numbers - Track daily metrics — sales, labor, inventory, and equipment — and take action to improve results.Hold the site independently - When the Site Manager is out, you run it — confidently, calmly, and without unnecessary escalation.Keep the wash at peak performance - Ensure equipment is operational, maintained, and ready to deliver consistent results every day.QualificationsWHAT YOU BRINGReliable attendance — you model the standard for the entire teamProven supervisory or shift management experience — you've held a team accountable beforeStrong real-time coach — you develop people, not just direct themDemonstrated ability to handle team conflict constructively — you address it, you don't avoid itOperationally sharp — you manage labor, scheduling, and throughput simultaneouslyCustomer-first mindset even under pressureComfortable reading daily metrics and taking action on themFlexible availability including evenings, weekends, and holidaysBackground in car wash, QSR, retail, or hospitality is a plusHigh school diploma or equivalent; Associate's or higher in Business is a plusHOW YOU SHOW UP — ECW COMPETENCIESCustomer-Centric Approach — Sets service expectations, coaches team members on customer interactions, and addresses service issues quickly.Problem-Solving — Resolves operational issues, supports team problem solving, and escalates when needed.Team Collaboration — Builds a positive team culture, runs effective meetings, and addresses team conflict promptly.Drives Results — Delivers site performance goals, manages daily execution, and holds team members accountable.Safety & Compliance — Ensures safety standards are followed, corrects unsafe behaviors, and promotes a safe work culture.Job Knowledge & Technical Proficiency — Maintains strong operational knowledge and ensures the team is trained on procedures and systems.Why El Car WashFast-paced, team-driven, and customer-obsessed — El Car Wash is where you grow, lead, and make every moment count.WHAT YOU'LL GETFull comprehensive benefits (Health, Vision, Dental)401(k) with 4% match — yes, free moneyPaid time offParental leave (maternity & paternity)Tuition reimbursementPet insuranceMental health daysOn-the-job training and real career growthFREE car washes