Outpatient Mental Health Operations Support/Admin

Benefits:

• Competitive salary


• Flexible schedule

This is not a 100% remote position. While most of the time the work can be done remotely, the successful candidate will be expected to come into the Herndon, Virginia office once a week and therefore needs to be local. Please do not apply if you are not able to come into the Herndon, Virginia office at least once a week.

Who is Ellie?

Ellie Mental Health is a highly successful mental health organization with clinics structured to remove many of the daily obstacles that get in the way of providing world-class mental health services. 

Who we are looking for: Clinic Support Staff Member

This role supports the clinic operations team and is expected to require 10-15 hours of work per week and be available between the hours of 9 am - 1pm, Monday through Friday. The successful candidate needs to be able to work independently with minimal oversight. It will initially start off as a part-time contract position and has the potential to expand into a full-time W2 paid position with benefits. 

Responsibilities and Duties

• Handles referrals for services, schedules assessments


• Completes pre-certification with insurance companies to authorize services


• Assist patients with completing intake paperwork


• Provides initial assessment and triage


• Review and follow up on call logs to ensure patient's questions were answered and to schedule them for services


• Outreach to new patients to ensure they are satisfied with their services


• Run clinic reports to ensure smooth clinic operations


• Works with the therapist staff to coordinate appointments for patients


• Some social media posts


• Other stuff we probably forgot to add but just as meaningful and important to your role ;)

Required Qualifications and Skills

• Must be available to respond to emails during regular daytime office hours (Monday- Friday)


• Prior experience working in an outpatient mental health clinic


• Prior experience working directly with clients


• Be flexible and available during daytime office hours


• Be accountable for assigned tasks without the need for follow-up supervision


• Strong familiarity with Microsoft Office including Word and Excel

Preferred Qualifications and Skills

• Prefer experience completing pre-authorization and insurance verification


• Ideal candidates will have a general knowledge of therapy services, community resources, insurance billing

What else you should know:

• This position will be under the general direction of the Clinical Director.

Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.

Flexible work from home options available.

Compensation: $220.00 per week

Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.

Don’t meet EVERY requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…)  If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!

Employee Experience

We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that  they can thrive too!

Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.

We have created a culture that reminds us that our employees are our leaders!

Company Structure  

Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.”

Feeling   blah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.

In short, we’re just people helping people. Wanna join the herd?