Lead AI Product Manager

Become a part of our caring community The Enterprise AI organization at Humana is a pioneering force, driving AI innovation across our Insurance and CenterWell business segments. By collaborating with world-leading experts, we are at the forefront of delivering cutting-edge AI technologies for improving care quality and experience of millions of consumers. Our goal is to create safe AI solutions that will revolutionize and improve healthcare experience and outcomes for our customers. As an Applied AI Product Lead at Humana, you will be responsible for driving and shaping a complex product area within our applied AI portfolio. You will define what success looks like, prioritize key challenges, and identify impactful AI-driven strategies that align with our broader organizational goals. Your role will involve partnering directly with business units to deeply understand their operations, capture requirements, map processes, and uncover opportunities where AI can deliver significant improvement. You will translate business needs into clearly defined AI use cases and lead them from concept through rapid prototyping, evaluation, and validation—leveraging technologies such as GenAI, AI agents, conversational AI, and intelligent automation. Collaboration is central to this role, as you will work with cross-functional teams of engineers, designers, and data scientists to set product vision, develop actionable roadmaps, and ensure steady progress towards goals and milestones. You will gather and analyze user research, business process data, and market insights to guide product decisions and influence the broader product organization. Additional responsibilities include developing evaluation frameworks for AI models and platforms, creating reusable product frameworks and best practices, fostering collaboration across teams, and communicating strategy and value to stakeholders. You will also play a key role in mentoring and supporting the growth of product managers and other cross-functional team members. Use your skills to make an impact Required Qualifications 7+ years of relevant experience, including 3+ years in product management, with a track record of leading products across the full lifecycle from discovery and prototyping through validation and deployment support. Demonstrated ability to analyze large, complex data sets and translate diverse user, business, and operational requirements into a clear, cohesive product strategy. Deep knowledge of AI/ML concepts and hands-on experience with enterprise AI solutions, including GenAI applications, conversational AI, intelligent automation, and AI-powered product development. Practical experience with rapid AI prototyping, including GenAI platforms, prompt engineering, and AI agent frameworks, with the ability to guide solutions beyond strategy into execution. Understanding of AI solution architectures such as RAG, conversational AI, and vector databases, as well as experience developing evaluation frameworks to assess model and platform performance. Familiarity with human-centered design, data visualization, and prototyping tools such as Figma, Lucid, Claude Code, along with knowledge of responsible AI principles, bias mitigation, and ethical AI design. Preferred Qualifications Experience leading cross-functional teams and aligning engineers, designers, data scientists, and business stakeholders around product strategy, requirements, milestones, and outcomes. Synthesize complex information and translate between business language and technical concepts with radical clarity. Experience with product strategy, roadmap planning, feature prioritization, and agile delivery. Experience building compelling business cases and ROI models that drive AI investment decisions. Awareness of industry trends, emerging AI technologies, and best practices in enterprise AI product development. Additional Information This position follows a three (3) day in-office, hybrid work schedule and must be performed at our New York City office located at 1700 Broadway, New York, NY 10019. To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $151,600 - $208,400 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.