Remote SaaS Support Specialist for Clinical Trials
Realtime Clinical Trial Management Systems
New York, NY
- Remote job
RealTime eClinical Solutions is seeking a Customer Support Specialist to serve as the first contact for customers using SOMS and Complion. You will triage tickets, document interactions in Salesforce, and resolve Tier 1 issues while escalating complex cases with clear context. You will train customers on platform features, ensure HIPAA compliance, and collaborate with cross-functional teams to drive improvements in service delivery to clinical research sites. #J-18808-Ljbffr Realtime Clinical Trial Management Systems
Vacancy posted 4 days ago
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