Collections Coordinator

Collections CoordinatorLHH is actively seeking a Collections Coordinator for one of our top clients in Irving! This will be a contract to perm opportunity with our client and will report onsite to their office in Irving.Position Summary: The Collections Specialist is responsible for managing customer accounts receivable, conducting inbound and outbound collection activities, and ensuring timely payment of outstanding invoices. This role works closely with customers and internal teams to resolve payment discrepancies, reconcile accounts, and maintain accurate account records.The ideal candidate is detail-oriented, analytical, and customer-focused, with experience in collections, accounts receivable, and financial reporting. Success in this position requires strong communication skills, sound judgment, and the ability to manage multiple account activities while meeting established deadlines.Key ResponsibilitiesConduct inbound and outbound collection calls to follow up on outstanding customer balances and secure timely payments.Complete daily account assignments and collection activities within established deadlines.Contact customers through phone, email, fax, and written correspondence, including dunning letters, to address overdue invoices.Coordinate payment arrangements with customers and resolve billing discrepancies, payment delays, and account issues.Provide invoices and account statements to customers upon request, including printing, reprinting, and mailing documentation as needed.Maintain accurate and timely records of collection activities, customer communications, payment arrangements, and account updates in internal systems.Review weekly accounts receivable reports to identify outstanding balances, evaluate payment histories, and recommend appropriate adjustments or write-offs.Identify slow-paying and delinquent accounts, communicate concerns to management, and recommend appropriate resolution strategies or settlements.Identify accounts that may require referral to external collection agencies and submit recommendations for management review.Collaborate with operations, sales, and billing teams to investigate and resolve account discrepancies, cash application issues, short and overpayments, and billing errors.Analyze customer account activity, reconcile balances, and support the resolution of outstanding receivables.Prepare, review, and use reports and worksheets to identify open items, monitor account activity, and audit work for accuracy.Maintain daily schedules, collection logs, task lists, and other required documentation.Handle confidential customer and financial information with professionalism, discretion, and care.Perform other related duties as assigned.Required QualificationsEducationHigh school diploma or equivalent required.College-level coursework in mathematics, accounting, or a related field, or an equivalent combination of education and relevant experience.Associate degree in Accounting, Business Administration, or a related field preferred.ExperienceMinimum of two years of experience in collections, accounts receivable, or a related financial operations environment.Demonstrated experience preparing and maintaining worksheets, account reports, and supporting documentation.Experience researching account discrepancies, resolving payment issues, and communicating with customers regarding outstanding balances.Knowledge, Skills, and AbilitiesWorking knowledge of collection standards, accounts receivable procedures, and collection best practices.Understanding of accounting controls, general ledger account structures, and financial reconciliation processes.Ability to perform basic mathematical calculations, including multiplication, percentages, and account balance calculations.Intermediate proficiency in Microsoft Excel, including preparing worksheets and analyzing account data.Basic proficiency in Microsoft Word and Outlook.Strong analytical, quantitative, and problem-solving skills.Excellent verbal and written communication skills, including the ability to communicate professionally with customers and internal stakeholders.Strong attention to detail and a high degree of accuracy in data entry and recordkeeping.Excellent customer service skills and the ability to build and maintain productive professional relationships.Ability to prioritize tasks, manage multiple accounts, and meet deadlines in a fast-paced environment.Ability to work independently while contributing effectively to a collaborative team.Demonstrated ability to handle sensitive and personally identifiable information with confidentiality, tact, and discretion.Core CompetenciesResults Orientation: Demonstrates accountability, follows through on commitments, and consistently works toward individual and organizational goals.Customer Focus: Understands customer needs and works proactively to resolve account issues while maintaining professional relationships.Sound Business Judgment: Uses accurate information and critical thinking to make informed decisions, resolve problems, and recommend appropriate actions.Integrity and Teamwork: Demonstrates honesty, professionalism, and accountability while supporting a collaborative work environment.Continuous Improvement: Identifies opportunities to improve processes, maintain accurate records, and increase efficiency in collection activities.Physical Demands and Work EnvironmentThis position is primarily based in a corporate office environment and requires regular use of a computer, telephone, and standard office equipment.Essential functions may include:Frequent verbal communication by telephone and in person.Regular computer use, typing, data entry, and document preparation.Reading and reviewing financial documents, account reports, and computer-based information.Organizing, handling, and filing documents and records.Occasional walking, bending, reaching, and lifting or moving items weighing up to 20 pounds.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.