Assistant Service Coordinator

Job Description

Job Description

DDP Roofing Services, Inc. is seeking a highly organized, customer-focused Assistant Service Coordinator to join our growing team. Under the supervision of the Service Manager and Service Support Manager, this position plays a key role in supporting the Service Department by coordinating service calls, dispatching technicians, maintaining communication with customers and vendors, and ensuring smooth day-to-day operations.

The ideal candidate is professional, detail-oriented, dependable, and thrives in a fast-paced environment while delivering excellent customer service.

Responsibilities

• Answer and respond promptly to customer phone calls and emails with professionalism and urgency
• Schedule and dispatch Service Technicians to customer work orders
• Maintain accurate service department documentation including time records, job logs, reports, and customer communications
• Support after-hours response processes and assist technicians and employees as needed
• Communicate clearly and professionally with customers, employees, vendors, and management
• Maintain positive customer relationships and uphold DDP Roofing’s reputation for quality service
• Assist with processing service call documentation to support payroll and accounting functions
• Ensure compliance with company policies, procedures, and service department standards
• Coordinate with administrative departments including Accounting and Human Resources
• Help identify and resolve customer service or operational issues in a timely manner

Qualifications

• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Ability to work independently and prioritize tasks efficiently
• Experience with scheduling, dispatching, or service coordination preferred
• Proficient with Microsoft Office and general computer systems
• Strong attention to detail and follow-through
• Ability to remain professional and calm in a fast-paced environment

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Ability to communicate effectively by phone and in person
• Must be able to occasionally lift and carry office materials up to 15–20 pounds
• Ability to perform repetitive tasks such as typing, filing, and data entry
• Ability to move throughout the office as needed during the workday
• Must be able to maintain focus and productivity in a fast-paced office environment

Why Join DDP Roofing Services?

• Established and growing company
• Team-oriented work environment
• Opportunity to make a direct impact on customer satisfaction and daily operations
• Competitive pay based on experience
• Benefits available based on employment status

If you are dependable, organized, and enjoy helping customers while supporting a strong service team, we encourage you to apply!