Revenue Cycle Manager

Revenue Cycle Manager

Are you doing what you love? We are!


Why? At our core, we are a resiliency-building company. Our purpose is to unleash the power of our employees and participants to create a resilient world, one person at a time.

As an innovative learning and collaborative organization, every position contributes to this purpose and our employees are the heart of who we are. We support healthy work/life balance for our employees and invest in their potential through opportunities for continual learning and growth.

If this resonates with you, then read on!

About Our Revenue Cycle Manager Position:

The Revenue Cycle Manager is responsible for overseeing the day-to-day operations of the claims department, as well as developing and leading a high-performing team of claims specialists.

What a Revenue Cycle Manager Does at Resilient Health:

• Manage and oversee the day-to-day operations of the claims department
• Oversee the hiring, training and supervision of the claims department personnel, including the distribution and management of tasks and workloads
• Coaches staff, identifies areas of improvement and formulates solution recommendations
• Keeps team informed of new or updated standards, systems, procedures and/or forms
• Identifies areas where operational efficiencies can be improved and suggests alternative methods and procedures
• Ensure staff meet department metrics, quality, and productivity goals
• Ensure accurate client eligibility, claims resolution, and reconciliation of payments
• Ensure accurate and timely submission of claims and payment postings
• Identify, implement and monitor processes to achieve key revenue cycle metrics including, overall claims in A/R, posted charges, rejection percentage, denial percentage, and write off percentages
• Communicate performance data and associated actions plans to leadership, as needed
• Complete and distribute weekly/monthly internal claims reporting to leadership
• Complete and submit monthly claim volume reports to finance department
• Work with funding sources to ensure payment of claims within proper funding categories
• Correspond with funding sources regarding claims and claims audits
• Resolve claim challenges including, but not limited to, unposted cash or credit charges
• Consistently meet established performance expectations, including quality, productivity, and adherence to company policies, procedures, and standards

Requirements for This Position:

• High School Diploma or GED required
• Minimum of three years of experience managing revenue cycle within a healthcare setting required
• Knowledge of computerized billing procedures required
• Valid driver's license
• Valid Fingerprint Clearance Card or ability to obtain within 90 days of hire
• Three-year Motor Vehicle Record that meets our auto insurance carrier's coverage requirements

Where You Will Be Working: 2255 W. Northern Ave., Phx, AZ 85021

What This Position Pays : Up to $65,000, depending on experience and education

Our Perks:

• Exceptionally generous PTO (3.5 weeks off your first year and rising in subsequent years)
• 14 paid holidays
• 403(b) with company match
• Medical/Dental/Vision Insurance
• Short and Long Term Disability
• Life Insurance
• Employee Assistance Program
• Voluntary insurance for critical illness, accident and hospitalization
• Pet insurance

If all of this sounds like something you were born to do, then we would love to hear from you!

In an effort to support our participants by setting healthy examples, all Resilient Health campuses are smoke-free for employees.


Resilient Health is an Equal Employment Opportunity employer and is dedicated to the principles of equal employment opportunity. Resilient Health will make reasonable accommodations for qualified individuals with known disabilities and for employees whose work requirements interfere with a religious belief.