Director, Brand and Creative Operations

About the role

We are hiring for a Director of Creative Operations and Production to lead how our in-house creative team operates and scales. In this role, you’ll build the systems, processes, and resourcing models that enable our creatives to do their best work—while ensuring we deliver high-quality output efficiently across all marketing channels. You’ll sit at the center of Creative and Marketing, helping us move faster, stay organized, and bring our brand to life in a consistent, impactful way.

The base salary offered for this role and level of experience will begin at $201,000.00 and up to $279,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Implement and scale an end-to-end creative operations model with clear visibility into utilization, capacity, and velocity
• Establish and optimize tools, platforms, and workflows to improve efficiency and reduce bottlenecks
• Lead quarterly creative resourcing planning with senior leadership to align output with business priorities
• Develop data-driven reporting and visualization frameworks that clearly communicate team capacity, resource allocation, cost efficiency, and value creation to senior stakeholders
• Orchestrate internal and external creative resources, ensuring seamless workflows from intake to delivery
• Streamline complex processes to enable high-velocity, high-quality creative production
• Manage and optimize the brand OPEX budget to ensure effective allocation of resources
• Oversee external agency partnerships to deliver work on time and within budget
• Lead and develop a high-performing Creative Ops & Production team, driving prioritization and execution excellence

To thrive in this role, you have

• 10+ years of experience in creative operations, production, or similar within a fast-paced tech company and/or agency
• 7+ years of experience leading and managing high-performing teams
• Proven experience building and scaling creative operations processes (in-house or agency)
• Strong experience managing large pro