Senior Mobile Expert

At T‑Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Job Overview Sr Mobile Expert are our most capable experts with a passion for delivering best‑in‑class customer service experience while also leveraging their retail expertise. Our company‑owned Experience stores will be a destination for attracting new customers as well as providing the highest level of service to our existing customers. Sr Mobile Expert will have new systems and tools for solving all customer needs from research to resolution, as well as new products and a product roadmap built specifically for these locations. This store uniquely brings Team of Experts to life, where Experts and Leaders are working directly with peers in Customer Service and Engineering to create a one‑stop to resolution for solving customer pain points. Sr Mobile Expert will receive one of a kind curated training and curriculum designed to enhance their expertise as well as provide ongoing development, resulting in an environment where they can best perform and grow. Job Responsibilities Sells appropriate products, features, and services based on customer needs. Resolves customer pain points in one interaction utilizing in‑store systems and digital tools. Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T‑Mobile. Consistently leverages digital tools in interactions and onboarding. Works collaboratively to build and contribute to a culture of sales and service. Education and Work Experience High School Diploma/GED (Required) Retail: 12+ months, Neighborhood Mobile Expert Care: Elite Expert, Account Care Care: Elite Expert, Technical Care Knowledge, Skills and Abilities Customer Service – Strong customer service skills: Passion, integrity, and energy to create a dynamic work environment necessary to deliver a world‑class shopping experience (Required). Retail Sales – Retail experience in a high volume environment and ability to work in varied environments (Required). Detailed Organization – Strong organization, multi‑tasking, versatility, communication, and attention to detail (Required). Training – Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required). Mathematics – Consistent accuracy with basic math and proficient use of a calculator (Required). Pass certification and quarterly re‑certification process (Required). Licenses and Certifications At least 18 years of age Legally authorized to work in the United States Travel Travel Required: No DOT Regulated DOT Regulated Position: No Safety Sensitive Position: No Compensation Hourly Base Pay: $29.00 Annualized Incentive Target: $7,200 Actual incentive earnings vary based on performance and full‑time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr