Director, IT Infrastructure

Lead and oversee a globally distributed, technically diverse IT operations team to ensure secure, reliable, and scalable services across infrastructure and end‑user platforms. Responsibilities Lead and develop a globally distributed, technically diverse IT operations team. Ensure reliable, secure, and scalable IT operations across infrastructure and end‑user platforms. Design, implement, and mature ITIL‑aligned ITSM processes (Incident, Problem, Change, Request, Knowledge). Establish and operate an effective Major Incident Management (MIM) and on‑call/escalation model across regions/time zones. Own Disaster Recovery (DR) and Business Continuity Planning (BCP), including documentation, testing, and continuous improvement. Provide operational leadership for Microsoft platforms: Azure, Microsoft 365, and Intune. Own and oversee core infrastructure operations: network (WAN/LAN/Wi‑Fi, internet circuits, firewalls), data centers/colocation (facilities coordination, racks/stack, power/cooling), telecom/voice, servers/compute, virtualization, storage, backup, and recovery. Drive monitoring/observability maturity (alert quality, event correlation, runbooks) and reduce noise while improving detection time. Own operational governance for patching, vulnerability remediation, endpoint/server hardening, and configuration standards (in partnership with Security). Champion configuration management and accurate asset/service inventories (CMDB), including dependencies required for DR and incident response. Own carrier and telecom/network vendor management, including circuit sourcing and renewals, SLA/OLA enforcement, cost optimization, and escalation through outages. Oversee vendor/managed service performance, including contract deliverables, service quality reviews, and escalation management. Establish and track operational KPIs, SLAs, and service health metrics; drive action based on trends and recurring issues. Map end‑to‑end operational processes and drive measurable, continuous improvement initiatives through standardization and automation. Communicate clearly with executive stakeholders on risk, stability, and operational performance. Build Power BI and Tableau dashboards for executive reporting on IT infrastructure health. Requirements 8+ years of IT operations experience within mid‑size to enterprise environments. Proven leadership experience managing global or multi‑region IT operations teams. Hands‑on experience supporting enterprise infrastructure, networking, telecom, virtualization, storage, backup, and Microsoft enterprise environments. Experience owning disaster recovery and business continuity planning initiatives. Experience building, implementing, or maturing ITSM platforms and ITIL‑aligned operational processes. Experience managing vendors, managed service providers, and operational budgets. Experience supporting always‑on, manufacturing, or production‑critical environments preferred. Experience supporting security operations and identity management initiatives preferred. Experience leading infrastructure modernization projects, site deployments, and vendor transition initiatives preferred. Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related technical field preferred. #J-18808-Ljbffr Jobtailor