Senior Desktop Support Engineer | L2 Incident Resolution
Tata Consultancy Services
An IT consulting firm is seeking a Mid-Senior level professional for Tier 2 support in Glen Burnie, MD. This role requires excellent communication skills and the ability to troubleshoot software and hardware issues. Responsibilities include managing tickets, resolving incidents, and escalating complex problems to Tier 3. Ideal candidates will have experience in software installations and familiarity with remote support tools. This is a full-time position offering competitive compensation. #J-18808-Ljbffr
$50k - $60k
...for providing Tier 2 (L2) support to customers by... ...issues, and resolving incidents that cannot be resolved... ...customer and the Product & Engineering team and operates as... ...timely incident resolution. Qualifications Excellent... ...Information Seniority level: Mid-Senior level...SuggestedFull timeRemote work- Tata Consultancy Services Limited is seeking a Tech Support - Tier 2 (L2) Field Support in Glenburnie, MD. You will provide customer support, diagnosing and resolving technical issues up to Tier 2 standards. The ideal candidate has 6-10 years of experience and a Bachelor...Senior
- ...Hybrid) Position Title: Desktop Support Technician, Senior Clearance: Public Trust... ...problem to ensure a timely resolution. Relies on experience and... ...the Mac/ Windows desktop engineer Jamf, Ivanti, Intune,... ...technical issues, generating incident reports, documenting...SeniorWork experience placement
- ...Annapolis Junction, MD. Responsibilities Support the troubleshooting and maintenance of... ...escalation processes and communicate incident and system status updates to agency leadership... .... Participate fully in problem resolution workflows, ensuring issues are addressed...Senior
- ...Yahoo Holdings Inc. is seeking a Senior Security Professional in Baltimore, MD. This role is crucial for protecting sensitive corporate... ...security threats in a high-pressure environment. You will lead incident response efforts, mentor junior analysts, and utilize advanced...SeniorFlexible hoursNight shift
- ...System Administrator (Mid-Senior Level) Full-Time | On-Site | TS... ...technical bachelor’s degree to support operations in Annapolis... ...Participate in escalation and incident response processes, ensuring... ...timely communication and issue resolution Configure, administer, and maintain...SeniorFull timeImmediate start
- ...Tyto Athene, LLC is seeking a Senior Cyber Lead to support the Department of Defense Cyber Crime Center (DC3) Cyber Forensics Laboratory (CFL).... ...role, you will lead cyber operations, digital forensics, and incident response activities while providing technical oversight...Senior
$70k
...Maximus is a trusted federal partner supporting mission‑critical programs across national... .... This role is remote. The Senior System Administrator provides senior‑level... ...security. Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow...SeniorContract workRemote work$102.5k - $188.9k
...PowerToFly is seeking a Cyber Exploitation Analyst to support cyber defense efforts by analyzing threat activity and investigating incidents. This position requires collaboration with cross-functional teams to enhance security posture across enterprise environments. The...Senior- ...A technology services provider is seeking a Service Desk Incident Manager to oversee service requests and IT incidents, utilizing ITIL... ...practices and ServiceNow. The ideal candidate has over 5 years in IT support, a Bachelor's degree or equivalent experience, and relevant...Senior
- ASM Research, An Accenture Federal Services Company, is seeking an experienced Incident Management professional in Annapolis, MD. The role involves facilitating major incidents, maintaining incident playbooks, and ensuring effective communication with leadership. The ideal...Senior
$87.7k - $164k
Ernst & Young Oman is seeking a Cyber Triage and Forensics Incident Analyst to support security incident response efforts. This senior role involves investigating and resolving security incidents, performing digital forensic analyses, and coordinating remediation efforts...SeniorFlexible hours$26 - $36 per hour
...The Work This Senior Network & Computer Systems... ...responsibility for incidents and service requests... ...services, software systems engineering, and applications... ...telecommunications repair activities supporting District... ...to escalation or resolution. Other duties as assigned...SeniorHourly payFull timeContract workTemporary workWork at officeLocal areaRemote workMonday to FridayFlexible hoursShift work$80k - $120k
SUMMARY: Senior Red Hat Linux Administrator will manage and optimize... ..., and performance while supporting a range of enterprise... ...or postgraduate degree, in engineering, computer science, or related... ...Participating in on-call support and incident resolution activities as required....SeniorFull timeTemporary workRemote workFlexible hours- ...missions in defense of our Nation. This effort supports the Enterprise Infrastructure Services (... ..., and security, responding to incidents and performing root cause analysis.... ...experience as a Systems Administrator or Cloud Engineer supporting programs and contracts of similar...SeniorFull timeWork at office
- ...Concepts, LLC is looking to hire a Systems Administrator Level 3 to support a mixed Linux/Windows environment for a great opportunity in... ...including day-to-day operations,monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices...
$125k - $240k
...Our employees are integral players in support of mission-critical programs focused... ...respond to hardware and software incidents and work with senior system administrators, at times remotely... ...available to assist with incident resolution. Required Skills and Qualifications...SeniorFor subcontractorLocal areaRemote workFlexible hoursNight shift$46.99k - $122.4k
...Position Summary The Business Support Senior Analyst serves as a critical bridge between Third... ...lifecycle, troubleshooting critical incidents, identifying opportunities to optimize... ...and drive actionable recommendations for resolution. Partner with IT and business teams to...SeniorHourly payFull timeTemporary workWork at officeLocal area$70k - $80k
...origination systems and transactional technology support as well developing new Encompass forms and... ...conjunction with the IT support staff to provide resolution. The ESA will be expected to take ownership of assigned incidents and problems, and contact required resources...Full timeContract workCasual work- ...is required. No CCA's will be accepted at this time. Provides support for implementation, troubleshooting and maintenance of Information... ...including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices...
- ...provider of fixed-price IT support to small and mid-... ...Level 2 (TSS - L2) role within the Support... ...Tier 1 and 2 Issue Resolution - The TSS - L2... ...and resolve client incidents via remote and on-site desktop support. Incidents are... ...Services and other senior staff. Attend regular...Work at officeLocal areaRemote workRelocation
- ...a minimum of 15 years of experience in system administration. The role entails supporting the implementation and maintenance of IT systems alongside troubleshooting and problem resolution. Additional benefits include medical, dental, vision plans, generous PTO, and a...Senior
- ...The Incident Response Coordinator, Senior leads tactical coordination of complex IT incidents to minimize mission impact. The role facilitates disciplined... ...SOC/Cyber IR where service impact/security intersects; support PIRs and trend analysis. Readiness & Drills: Run...SeniorContract workWork experience placementWork at officeShift work
- ...Overview Job Title: Senior J-9 HaC Incident Response Analyst Location: Fort Meade, MD 20755 Clearance... ...to provide Cybersecurity Management support in a U.S. government (DoD) environment... ...clients. Our qualified personnel--including engineers and technical managers--are capable of...SeniorFull timeWork experience placementCasual workWork at office
- A technology services provider in Maryland seeks a Senior Desktop Support Technician to deliver technical support to end users and resolve various issues related to hardware and software. The role requires at least 3-5 years of experience, with emphasis on Windows and...Senior
- ...System Administration including installation, configuration, and support of COTS/GOTS software, packages, and libraries in a Linux and... ...with hands-on troubleshooting, customer interfacing, issue resolution, discrepancy tracking, and report generation Familiar with...Senior
- ...Administrator III in Annapolis Junction, MD. The candidate will provide support for implementation, troubleshooting, and maintenance of IT... .... Responsibilities include Tier 1 and Tier 2 problem resolution, configuration management of Linux, Unix, and Windows operating...Senior
$100k
...is a trusted federal partner supporting mission-critical programs... ...authorization to proceed. The Senior Systems Administrator... ...enterprise environments. ~ Systems engineering support for large-scale... ...ServiceNow) for change and incident tracking. Experience with...SeniorContract workRemote work- ...Senior System Administrator Join ClearEdge and be part of a mission-focused team solving... ...challenges. Every day, ClearEdge supports government and industry customers by delivering... ...operational. You will work closely with engineers and stakeholders to support system...Senior
$115k - $175k
...Community. Since 2008, we have supported critical national security... ...by building high-performing engineering teams and developing... ...career, and customer-oriented Senior Systems Administrator to join... ...operations, monitoring and problem resolution for all of the client/server...SeniorHourly payContract workWork experience placement
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