Emergency Services Manager

Job Description

Job Description

Benefits:

• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Company car
• Employee discounts

Join the Paul Davis Team! 

Emergency Services Manager
Our Emergency Services Manager leads the 24/7 emergency response and mitigation department, managing field supervisors, project managers, and mitigation technicians handling water, fire, smoke, storm, and mold damage. This role ensures rapid dispatch, strict safety standards, profitability, and exceptional customer service for commercial and residential clients.

$65,000 - $70,000 per year

Leadership & Personnel Management

• Managing, recruiting, training, coaching, and delegating tasks to Emergency Services Department staff.
• Setting clear, measurable goals and conducting formal performance evaluations.
• Facilitating monthly staff meetings and actively working to promote team morale and workplace safety

Financial & Operational Accountability

• Using industry tools and financial reporting to track budget health and drive overall department results.
• Managing and exceeding expectations for individual job profits to ensure production hits set Gross Profit targets.
• Handling the billing lifecycle, including collecting payments from closed jobs and managing Accounts Receivable.

Vendor & Insurance Relations

• Communicating with insurance companies, handling complex negotiations, and building long-term relationships with insurance carriers.
• Recruiting third-party vendors and subcontractors while auditing their compliance and handling customer service complaints.

Sales & Market Development

• Marketing and selling company restoration services directly to a potential client base, insurance adjusters, and regional industry professionals.
• Attending relevant industry-specific trainings to keep the department compliant with evolving restoration standards.

Competencies

• High proficiency in major platforms like Xactimate, RMS, and ADP. 
• Comprehensive understanding of mitigation services (water, fire, mold, storm damage) and IICRC Certifications 
• Demonstrated ability to multi-task, schedule, and coordinate multiple restoration jobs concurrently while maintaining strict client confidentiality.
• Experience directing, coaching, and supervising a workforce of up to 20 field and office employees.
• Running efficient meetings, aligning departmental milestones, and working autonomously to hit target goals.
• Seamlessly managing client relationships (both over the phone and face-to-face), creating professional estimates, and generating invoices 

Requirements

• High School Diploma/GED, 5+ years of leadership experience in property restoration, and 3+ years specifically focused on the emergency mitigation department.

Preferred

• Associate or bachelor’s degree coupled with recognized active IICRC industry trade credentials.

Physical & Field Demands

• Ability to walk around damaged client sites to perform accurate structural damage evaluations and job oversight.
• Capacity to remain stationary at a computer desk up to 50% of the day, lift up to 50 lbs, and hold a clean driving record to operate a company vehicle

Reasonable Accommodation for Disability:
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

Disclaimer: 
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.