Assistant Outlets Manager

Job Description

Job Description

Recognized as a Tennessean Top Workplace, Loews Nashville Hotel offers careers in a newly renovated luxury setting where iconic legacy meets modern elegance and Nashville soul. Located on West End, team members support 341 upscale rooms, two dining venues, and 24,000 sq. ft. of premier event space.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) retirement plans with company match
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• 401(k) retirement plans with company matching
• Pet Insurance and Paid Pet Bereavement
• Free onsite parking and 50% off monthly bus passes
• Complimentary meals in Team Member Café while working
• Community volunteer opportunities
• Training & Development opportunities, career growth
• Tuition reimbursement
• Team Member Hotel discounts, other perks & more!
• Benefits are subject to eligibility and may vary by position

What We're Looking For:

A motivated and service-focused Assistant Outlet Manager who thrives in a fast-paced restaurant environment and is passionate about delivering exceptional guest experiences. This role partners closely with outlet leadership to support daily operations, including staffing, scheduling, training, service execution, and quality standards. We're looking for someone who can lead by example on the floor while helping drive team performance, operational excellence, and financial success across multiple food and beverage outlets.

Who You Are:

• Hands-On Leader: You lead by example, stay engaged on the floor, and provide visible support to the team during service.
• Strong Communicator: You build effective relationships with team members, leaders, and cross-functional partners to ensure smooth daily operations.
• Organized & Detail-Oriented: You can balance multiple priorities, maintain high operational standards, and ensure consistency in execution.
• Financially Minded: You understand the importance of labor management, cost control, and operational efficiencies while maintaining service excellence.
• Team Developer: You coach, mentor, and support team members' growth, creating an environment that encourages engagement and performance.
• Adaptable & Resilient: You thrive in a fast-paced environment, respond effectively to changing business needs, and maintain composure under pressure.

What You'll Do:

• Support the day-to-day operations of assigned outlets, ensuring exceptional service, operational efficiency, and adherence to brand standards.
• Lead by example on the floor, providing hands-on support to team members and ensuring a seamless guest experience during all shifts.
• Maintain outlet cleanliness, organization, and equipment standards to create a safe, welcoming, and well-maintained environment.
• Assist with staffing plans, scheduling, and labor deployment to align coverage with forecasted business demands.
• Support budget management, labor planning, forecasting, and cost-control initiatives to achieve financial objectives.
• Monitor payroll, productivity, product quality, and operating expenses, identifying opportunities to improve performance and profitability.
• Oversee guest check handling and payment processes, ensuring accuracy, accountability, and compliance with company policies.
• Train, coach, and develop team members on service standards, operational procedures, and guest engagement expectations.
• Provide ongoing performance feedback, recognize achievements, and address development opportunities through coaching and corrective action when appropriate.
• Facilitate pre-shift meetings and team communications to keep staff informed of operational updates, promotions, and hotel initiatives.
• Partner with culinary teams and other hotel departments to ensure seamless service delivery and guest satisfaction.
• Monitor guest feedback, service quality, and operational trends, implementing improvements to enhance the overall dining experience.
• Ensure compliance with safety regulations, emergency procedures, hotel policies, and operational standards.
• Foster a culture of teamwork, professionalism, accountability, and hospitality excellence while performing other duties as assigned.

Your Experience Includes:

• Associate degree or higher in Hospitality Management, Food & Beverage Management, or a related field preferred.
• Minimum of 2-3 years of supervisory, lead, or assistant management experience in a restaurant, bar, or hotel food and beverage operation preferred.
• Strong knowledge of food and beverage service standards, restaurant operations, and guest experience best practices.
• Understanding of labor management, budgeting, inventory control, and cost-containment strategies.
• Demonstrated ability to lead, coach, and develop team members in a fast-paced hospitality environment.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to maintain operational standards while balancing service excellence, efficiency, and profitability.
• Detail-oriented with the ability to prioritize multiple responsibilities and adapt to changing business needs.
• Professional, approachable demeanor with a passion for delivering exceptional guest service.
• Ability to build effective working relationships with team members and cross-functional hotel departments.
• Ability to obtain and maintain a valid TABC certification and any other required licenses or certifications.
• Flexibility to work a varied schedule, including evenings, weekends, holidays, and special events.

Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse work culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you would like to request a reasonable accommodation to submit an application or participate in the hiring process please contact our Human Resources team.