Service Tech Lead - LSS

Lead Service Technician

Put your maintenance and repair skills to good use at Vallen as a Lead Service Technician focused on Life Safety Services in the Vallen Safety Services Group. In this position, you will install and/or inspect, test, and maintain life safety systems and equipment for established customers on a scheduled basis.

Essential Job Duties and Responsibilities:

• Provide quality of service to our customers. Assist assigned HTS technicians with proper training in Vallen standard operating procedures.
• Providing customer service in the area of installation and/or ITM of Life Safety Systems. Including, but not limited to: Fire Extinguishers, Fire Alarm and Detection Systems, Gas Detection Systems, Foam Systems, Dry Chemical Systems, Clean Agent Systems, Special Hazard Systems and Water Based Systems.
• May also have job coordination responsibilities in the absence of a Technician Lead if assigned by the supervisor/manager for specific jobs or customers.
• May lead other technicians within area of expertise.
• May be responsible for interacting with the customers to coordinate job activities.
• Responsible for ensuring all documentation associated with assigned tasks is filled out accurately, completely & turned in for proper invoicing.
• Ensures all required copies provided to the customer upon servicing equipment.
• Knowledgeable of all regulatory standards pertaining to assigned duties, i.e., State, OSHA, and NFPA regulations, etc.
• May be responsible for Parts & Equipment requests for specific assigned jobs.
• Maintaining accurate inventories related to job and maintenance orders.
• Always exhibit safe work practices.
• Assist shipping and receiving, unloading trucks, checking in merchandise, matching purchase orders to sales orders & distributing to sales associates for processing.
• May include the use of company provided assets such as but not limited to: Company Vehicle, Inventory, Safety Equipment, Laptop, BR Scanner, Test Equipment, Tools, Radio, Cell Phone, Fuel Card and/or Credit Card.
• Associates are required to maintain proper care of all assets as defined by Vallen policies.
• May have immediate supervision over a tech service unit.

Job Qualifications:

• High School or GED
• Minimum 3 Certification (manufacturing/state) in a fire protection related field
• NICET II or greater
• Fire Alarm & Ext A 2-4 years' experience or
• WBS Construction 2-4 years' experience (Industry related)
• RME-I (if applicable)
• Mechanically inclined
• Advance communication, initiative, and problem-solving skills
• Specific -- RELEVENT experience
• Experience in the installation and/or maintenance, repair and service of Life Safety Systems and equipment is required.
• Advance industry segment knowledge.
• Maintain minimum productivity of 95% within 60 days.
• Demonstrated ability to successfully manage a Customer Acct or Project.
• Ability to repair and service equipment sold by Vallen.
• Current Motor Vehicle License with good driving record.
• Commercial Driver's License required if carrying loads of hazardous materials.
• Proficient with hand tools.
• Able to complete repairs and maintenance of equipment in a timely and accurate manner
• Able to provide assistance, advise and training to Vallen associates and plant personnel.
• Assist warehouse personnel with order fulfillment if needed.
• Keep all certifications and licenses current and renewed by completing continuing education as required.
• Must pass Drug & Alcohol screen, Physical exam, and background check.

Work Environment & Physical Demands:

Reasonable accommodations will be evaluated and may be implemented to enable individuals with disabilities to perform essential functions of this position.

• Working conditions will vary with service work being performed indoors and out in the field.
• Possibility of working in hazardous environments when working within a plant which would require safety precautions and appropriate equipment.
• Ability to work in climatic weather (cold/heat) during day or night operations.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• Occasional lifting of items weighting a maximum of 55 lbs.
• Ability to climb stairwells up to 15 levels high.
• Ability to ascend and descend ladders (step, extension, cage) up to 24' high.
• Able to walk at a normal pace for up to 15 continuous minutes.
• Able to work from a standing position for 8-10 hours.
• Bending, climbing, and stooping as needed for access of equipment to repair and service.
• Pass all test requirements to be approved to work offshore. (If Applicable)