Customer Relations Specialist

Customer Relations SpecialistOne of the largest privately owned Automotive Dealer Groups in West Tennessee is expanding its portfolio of franchises and is seeking a motivated, professional Customer Relations Specialist to join our growing team.This is an excellent opportunity for individuals who are customer-focused, goal-driven, and interested in building a long-term career in the automotive industry. We provide the tools, training, and support needed to succeed in a fast-paced, performance-driven environment, along with clear opportunities for advancement.Position OverviewAs a Customer Relations Specialist, you will serve as a key point of contact for our customers, handling inbound calls and digital leads across 13 new-car franchises. This role is ideal for individuals who enjoy effective communication, organization, and delivering an exceptional customer experience.We offer one of the most competitive compensation plans in the market, featuring a guaranteed hourly rate plus a highly aggressive bonus structure.Key ResponsibilitiesAnswer and manage incoming sales calls professionally and efficientlySchedule and confirm customer appointmentsRespond to all sales leads in a timely and consistent mannerProvide accurate, basic vehicle and dealership informationCommunicate with customers using integrity, professionalism, and careRoute calls and inquiries to the appropriate team members when neededDevelop strong product knowledge across multiple automotive brandsQualificationsExcellent verbal and written communication skillsStrong organizational and time-management abilitiesProficiency with Microsoft Office (Outlook, Word, Excel)Ability to multitask and work effectively in a fast-paced environmentProfessional demeanor and customer-first mindsetGossett Motor Cars OffersTeam-oriented, supportive work environmentClear advancement and career-growth opportunitiesAffordable medical insurance plansPaid vacation (3 weeks)Employee vehicle purchase programOn-site mobile health clinic