Liaison Officer

Luxury Liaison Officer

The Luxury Liaison Officer assists with the supervision and coordination of activities related to the Luxury Tenant Liaison Program. This position maintains client relations with luxury tenant management and loss prevention agents through frequent direct contact, intelligence and information sharing. The Luxury Liaison Officer must thoroughly understand the luxury tenant dynamic at the specific property and act as liaison between tenant management, contracted security management, mall management, and Simon Corporate Security. This position also assists with incident investigations by acting as liaison with local law enforcement when needed.

Duties and responsibilities of the Luxury Liaison Officer include, but are not limited to:

• Training security staff on Luxury Tenant Liaison Program.
• Ensuring all luxury tenants have a scan barcode on the front and rear of the retail space. If barcodes are not working, then they will ensure the following is in place:
• A paper log for tracking enhanced patrols of each luxury tenant.
• Working with the Security Director and/or Assistant Security Director to ensure security officers are scanning the barcode of each Luxury Tenant per current procedures based on analysis of current or emerging threats at the property.
• Networking and liaising with management of each luxury tenant to:
• Share intelligence and information
• Discuss security concerns
• Maintain customer relations
• Assisting in conducting investigations relating to security incidents involving luxury tenants, acting as a liaison between tenant representatives, security management, and law enforcement.
• Preparing detailed investigation reports concerning luxury tenant matters.
• Providing Simon Corporate Security with a monthly luxury tenant report.

Skills, Knowledge and Abilities:

• Strong organizational skills
• Strong interpersonal skills
• Strong communication skills
• Ability to maintain confidentiality
• Knowledge of retail loss prevention and retail security principles
• Basic knowledge of Microsoft Office software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write and submit routine reports and correspondence in a timely manner.
• Ability to speak clearly and effectively before groups of customers or employees of organizations during scheduled meetings.

Education and Experience:

High School diploma or GED

Certificates and Licenses:

State security license where applicable.

Supervisory Responsibilities:

Carries out supervisory responsibilities at the direction of the Security Director or Assistant Security Director, in accordance with specific provider Security Services policies and applicable laws. Responsibilities include training employees; reviewing reports when needed; assigning and directing work; addressing complaints and resolving problems.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 100 pounds with assistance and may be required to physically defend themselves or others in an altercation. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.