Fraud Specialist II

Hourly pay range: $19.86USD to $23.83USD

SUMMARY

The Fraud Specialist II plays an important role in protecting the company's assets and reputation by identifying and mitigating fraud risks. They handle various administrative tasks, such as processing forms, data entry, and compiling reports. Continually building upon their expertise in fraud detection, this specialist monitors alerts, conducts investigations, and updates case management systems.

The ideal candidate for this role should have strong analytical skills and attention to detail. Effective communication and proactive participation in training will also be essential to this specialist’s success. Additionally, the Fraud Specialist II should be able to address increasingly complex fraud investigations and provide guidance and support to members of the Fraud team.

The Fraud Specialist II’s efforts ensure compliance, support front-line workers, and enhance the company's fraud prevention strategies, contributing to long-term success.

All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cybersecurity, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.

ESSENTIAL DUTIES

• Perform daily administrative and departmental tasks with minimal direction, such as processing forms, data entry, and compiling, processing, and filing various reports.
• Expand on existing knowledge of fraud channels and activities, continually building skills regarding response procedures, identifying suspicious activity, and reporting structures while serving as a subject matter expert in at least one concentration.
• Expand on existing knowledge of applicable laws, regulations, and organizational policies, procedures, and services, ensuring ongoing compliance.
• Participate in self-directed fraud training as assigned.
• Monitor all fraud-related agents, performing manual reports and other fraud-related processes as assigned.
• Contribute to and document routine mitigation efforts for moderate-impact threats, researching and investigating events as directed.
• Utilize knowledge of departmental and industry best practices to identify and escalate trends or similarities in cases that could be indicative of larger fraud issues, fraud rings, etc.
• Perform routine and complex research and investigations involving multiple accounts, customers, and/or transactions.
• Establish relationships with law enforcement and support the Sr. Fraud Specialist in developing communications as appropriate.
• Update the case management system as appropriate and prepare associated narrative/case reports, ensuring appropriate documentation is saved.
• Participate in both inbound and outbound communication channels with internal and external stakeholders related to potentially suspicious activity identification and mitigation. Gather and document relevant information.
• Escalate odd, unusual, non-routine situations or those involving large $, VIP or situations with potential reputational risk.
• Initiate requests to write off losses, preparing and relaying documentation and support as appropriate.
• Process recovery and/or restitution for routine and/or low-dollar activities.
• Support front line workers in routine events related to fraud and/or suspicious activity, providing guidance and escalating to appropriate stakeholders as necessary.
• Develop and contribute to ongoing training and awareness efforts for internal and external stakeholders at all levels, facilitating and sharing knowledge as directed.
• Assist in coaching team members on best practices and make recommendations for process improvements as appropriate.
• Assume responsibility for other projects and tasks as assigned.

EDUCATION & CERTIFICATIONS

• Associate’s degree in Business Administration, a related field, or a commensurate combination of education and experience required.
• A minimum of four years of banking experience required.
• Two or more years of experience in fraud monitoring and/or prevention required.

MINIMUM REQUIREMENTS

• Advanced knowledge of fraud monitoring functions with broad and in-depth knowledge in at least one specialization.
• A highly organized approach to work, with the ability to clearly define inefficiencies, offer appropriate solutions, and document processes.
• Strong critical-thinking skills and the ability to analyze potential project outcomes with the adaptability to redirect attention as needed to meet targets and deadlines.
• Excellent communication skills and the ability to communicate effectively, verbally and in writing, with internal and external customers at all levels.
• A positive and proactive approach to work, demonstrating enthusiasm, adaptability, and the ability to maintain composure and professionalism in stressful or adverse conditions.
• Proficient computer literacy, including comfort with Microsoft systems and Office Suite.
• Intermediate typing skills to meet the needs of this position.
• Current driver’s license and reliable transportation with appropriate insurance coverage; additionally, the ability to drive occasionally in the course of performing assigned duties and responsibilities.
• The ability to work with minimal or no supervision.

ADDITIONAL QUALIFICATIONS

• Bachelor’s degree in Business Administration or a related field preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations and other laws/regulations as applicable.

Benefits: We are dedicated to creating a workplace where all team members feel valued and empowered. Our employee benefits promote well-being and professional growth, including insurance options, retirement plans, and career development opportunities included approved company paid training. Benefits include paid time off, medical, dental, vision and life insurance, 401(k) plan, tuition assistance, and more.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


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For further information, please review the Know Your Rights notice from the Department of Labor.