Customer Service Rep - Bilingual - Richland, WA

Job Description

Job Description

Customer Service Representative - Bilingual in English & Spanish

A well-established, Washington-based credit union is seeking a Customer Service Representative to join its growing team. This is a long-term opportunity offering stability, career development, and the potential to transition to remote work after meeting performance expectations.

This role is ideal for individuals who are passionate about helping others, delivering exceptional service, and building strong, lasting relationships in a member-focused environment.

Pay: $20/hr

Location: Richland, WA

Schedule: Tues-Sat 8-hour shift anywhere between 8am-6pm

6-Weeks of Training (4 weeks of training, 2 weeks of nesting)

Once you go direct with the company, based off quality/KPI, you can apply to work from home, there is also room for progression within the company after 1-year into the role.

What You’ll Do

• Provide outstanding service that promotes deep and lasting member relationships
• Answer general inquiries and perform account maintenance via phone and email
• Consistently meet or exceed key performance and quality metrics
• Research and resolve member concerns efficiently with guidance from leadership
• Take ownership of issues, set clear expectations, and ensure timely follow-up and resolution
• Identify opportunities to recommend relevant products, services, and promotions that add value for members
• Maintain working knowledge of policies, procedures, and applicable regulations
• Perform additional duties as assigned to support team objectives

What We’re Looking For

• Previous customer service experience (call center or financial services experience is a plus)
• Strong communication, problem-solving, and interpersonal skills
• Professional, reliable, and member-focused approach

Why This Opportunity Stands Out

• Long-term, stable position with clear growth and advancement opportunities
• Supportive leadership and structured training
• Opportunity to work remotely after successfully completing the initial onsite phase
• Meaningful work helping members achieve financial confidence

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected

classification. Eligibility requirements apply to some benefits

and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health and Dependent Care Spending Accounts (HAS & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time off/Leave (PTO, Vacation, or Sick Leave)  

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected

classification. Eligibility requirements apply to some benefits

and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health and Dependent Care Spending Accounts (HAS & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time off/Leave (PTO, Vacation, or Sick Leave)  

Job Type & Location

This is a Contract to Hire position based out of Richland, WA.

Pay and Benefits

The pay range for this position is $20.00 - $21.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Richland,WA.

Application Deadline

This position is anticipated to close on Jun 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.