Customer Experience Specialist

Job Description

Job Description

We are looking for a Customer Experience Specialist to support clients and legal teams by managing incoming inquiries and handling case-related administrative tasks. This contract opportunity is based in Salt Lake City, Utah, and is ideal for someone who enjoys delivering attentive service in a fast-paced, detail-oriented environment. The right candidate will communicate clearly, stay organized across multiple tasks, and provide dependable support for a range of law firm matters.

Responsibilities:
• Respond to inbound calls with care, gather key details, and provide accurate assistance to callers.
• Support legal case workflows by completing administrative tasks, updating records, and maintaining organized documentation.
• Manage email communication with clients and internal teams to ensure timely follow-up and clear information sharing.
• Navigate multiple browser windows and systems efficiently while handling customer interactions and research needs.
• Help resolve service and connectivity-related issues by identifying concerns and directing them appropriately.
• Maintain a high standard of customer care by addressing questions with patience, accuracy, and attention to detail.
• Track case-related activity and ensure information is entered correctly to support ongoing legal matters.• At least 1 year of experience in customer service, call center support, or a similar client-facing role.
• Ability to manage a high volume of inbound calls while maintaining professionalism and accuracy.
• Comfortable working across multiple browsers and web-based systems at the same time.
• Strong written communication skills for clear and effective email correspondence.
• Proven ability to deliver a positive customer experience and build trust with callers.
• Problem-solving skills with the ability to address basic connectivity or service-related concerns.
• Strong organizational skills and attention to detail when handling administrative work.