Swim School Poolside Customer Service

Job Description

Job Description

Benefits:

• Flexible schedule
• Opportunity for advancement
• Training & development

Deck Ambassador/ Customer Experience (Part-Time)
Location: Lake Nona, Orlando, FL
Pay: $14/hour
Hours: Up to 30 hours per week (afternoons, evenings, weekends)

About British Swim School Lake Nona:

At British Swim School, we teach more than just swim lessonswe save lives. As we open our new Lake Nona location, we are building a team of energetic, customer-focused professionals who are passionate about childrens safety and creating a positive environment for families. Our Deck Ambassador is a vital part of that mission.

Position Summary:

As a Deck Ambassador , you will act as the on-deck leader during swim lessonssupporting instructors, assisting families, and ensuring the pool deck operates smoothly and safely. Youll be a friendly, proactive presence who keeps communication flowing and supports the teams success. This role is ideal for someone who is organized, proactive, and excited to be part of a life-saving mission.

Key Responsibilities:

Pool Deck Operations

• Greet and check in swimmers and families with a positive attitude

• Maintain safety and flow of student transitions on the deck

• Provide support to families when needed

• Ensure all pool safety procedures are followed at all times

Communication & Customer Engagement

• Act as the liaison between parents, instructors, and the front desk

• Deliver lesson progress notes or updates to families as directed

• Answer basic questions about schedules, levels, or program policies

• Help manage on-deck challenges, such as nervous swimmers or late arrivals

Cleanliness & Facility Upkeep

• Perform routine cleaning and stocking of bathrooms and showers throughout shift

• Monitor cleanliness and safety of parent viewing areas and pool deck

• Refill soap, paper towels, and toilet paper as needed

• Take out trash and report any maintenance concerns to management

• Ensure all public areas are neat and presentable at all times

Qualifications:

• Friendly, professional, and enthusiasticespecially around children and families

• Able to stand, walk, and remain on deck in a warm, humid environment for extended periods

• Detail-oriented and able to manage multiple tasks at once

• Comfortable cleaning and restocking restrooms/showers as part of shift

• Previous customer service or early childhood experience preferred

• CPR/First Aid certified or willing to become certified (training provided)

• Must be available for weekday evenings and at least one weekend shift

What We Offer:

• $14/hour pay

• Up to 30 hours/week with flexible scheduling

• Supportive, mission-driven team culture

• Paid training and growth opportunities

How to Apply:

Submit your resume and a quick note about why youd be a great fit as a Deck Ambassador at British Swim School Lake Nona!